You will get professional customer support for your Shopify store.
Project details
You will get professional Shopify customer support that helps your store run smoothly and keeps your customers happy. With experience in email and chat support, order management, refunds, and customer communication, I provide fast, friendly, and reliable assistance tailored to your brand. My goal is to save you time, reduce stress, and deliver a seamless experience for your customers.
I provide high‑quality customer support for Shopify stores, helping you manage daily communication, resolve issues, and maintain a positive customer experience. Whether you need help with order tracking, refunds, product questions, or general inbox management — I handle everything with accuracy, empathy, and a professional tone.
What you can expect:
Fast and friendly customer communication
Email & chat support
Order lookups and tracking updates
Refunds, returns, and replacements
Product information and FAQ handling
Clear, consistent tone of voice
Support aligned with your brand guidelines
I focus on delivering reliable, high‑quality service that helps your store maintain trust and strong customer relationships.
I provide high‑quality customer support for Shopify stores, helping you manage daily communication, resolve issues, and maintain a positive customer experience. Whether you need help with order tracking, refunds, product questions, or general inbox management — I handle everything with accuracy, empathy, and a professional tone.
What you can expect:
Fast and friendly customer communication
Email & chat support
Order lookups and tracking updates
Refunds, returns, and replacements
Product information and FAQ handling
Clear, consistent tone of voice
Support aligned with your brand guidelines
I focus on delivering reliable, high‑quality service that helps your store maintain trust and strong customer relationships.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
About Katarzyna
Shopify Customer Support Specialist
Luttenberg, Netherlands - 3:55 am local time
Hi! I’m Katarzyna — Shopify Customer Support Specialist with experience in email & chat support, order management, and e‑commerce operations.
I help Shopify brands deliver fast, friendly, and accurate customer service.
My style: clear communication, empathy, problem‑solving, and zero drama.
What I can help you with:
Order tracking, refunds, returns, exchanges
Shipping issues & carrier follow‑ups
Payment issues, failed orders, duplicate charges
Product questions & recommendations
Handling upset customers with calm, clarity, and empathy
Updating orders in Shopify Admin
Managing tickets in Gorgias, Zendesk, Freshdesk
Tagging, macros, templates, SLAs
Basic store troubleshooting (discount codes, checkout issues, account access)
Tools I use:
Shopify Admin
Gorgias
Zendesk
Freshdesk
Klaviyo (basic)
Google Workspace
Notion, Slack
Why clients like working with me:
I write clear, friendly, native‑sounding English
I stay calm with difficult customers
I follow processes and document everything
I’m reliable, detail‑oriented, and proactive
I don’t need micromanagement
I genuinely enjoy customer support
Availability:
Long‑term or part‑time
Email & chat support
Flexible time zones (EU/US/AU)
Steps for completing your project
After purchasing the project, send requirements so Katarzyna can start the project.
Delivery time starts when Katarzyna receives requirements from you.
Katarzyna works on your project following the steps below.
Revisions may occur after the delivery date.
Client submits requirements
You provide access to your Shopify store and basic support guidelines.
I begin support work
I handle customer messages, order issues, and communication according to your instructions.