You will get Professional Customer Support or Customer Service Management
Project details
You will get professional, high-level customer support managed by a 13-year veteran VA. I specialize in turning complex inquiries into positive customer experiences using tools like Zendesk and Gorgias. Whether it’s managing orders, resolving disputes, or providing live chat, I deliver accurate and empathetic support that protects your brand’s reputation. With a background in Shopify and high-pressure industries, I hit the ground running with zero hand-holding, ensuring your customers are always satisfied and your store operations run smoothly.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$40
|
Advanced
$240
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 6 days |
Number of Hours of Work | 1 | 8 | 48 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
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RD
Rachelle D.
Apr 12, 2023
Part-Time Shopify Store Customer Support
Nilmer has been an exceptional VA for our customer support needs. He's very reliable and efficient, and always delivers quality work. He's a great communicator and has excellent English language skills, which is crucial for our business. Nilmer is also a quick learner and is able to follow our guidelines with ease. I highly recommend him for any customer support or administrative tasks. Thank you for your hard work, Nilmer!
RD
Rachelle D.
Mar 26, 2023
Looking for a Shopify Store Manager to manage my store
Nilmer did a fantastic job on my Shopify store. He quickly identified areas for improvement and implemented solutions that greatly improved the functionality and user experience of my store. His communication was excellent throughout the project, and I highly recommend Nilmer as a skilled and professional freelancer. Thank you, Nilmer! I will definitely hire you on my future projects big or small.
RD
Rachelle D.
Mar 15, 2023
Looking for a Shopify Store Manager to manage my store
I hired him to do a quick job on my store and he did an excellent job. He was responsible for adding products, creating social media content, and writing product descriptions etc. I am very satisfied with his work and would highly recommend him to anyone looking for help with their dropshipping business.
About Neil
E-commerce Full Backend Manager (13+ Years Exp) | Shopify eBay Amazon
Dumaguete, Philippines - 9:02 pm local time
Need a veteran E-commerce Backend Manager who can seamlessly transition from scaling your Shopify store to handling complex supplier logistics and customer disputes without missing a beat?
With over 13 years of continuous experience as an all-around VA and backend specialist since 2013, I provide high-level, end-to-end operational support to e-commerce brands. I don’t just "complete tasks"—I understand the data, tech, and business logic behind them. While Shopify is my primary area of absolute expertise, I also have extensive hands-on experience managing daily operations on eBay and Amazon.
How I can manage your backend operations:
🛒 Dropshipping & Supply Chain Management: Full Shopify backend management, deep product research, supplier negotiation, lead-time tracking, and multi-store order fulfillment (DSers, CJ Dropshipping, or 3PL coordination). I know how to set up backup suppliers to keep your best-sellers in stock.
📊 Financial Auditing & Disputes: Daily profit computation, expense tracking, and auditing supplier invoices to catch overcharges. I also systematically track carrier upload rates to keep your payment processors happy and take full charge of winning PayPal, Stripe, and credit card disputes/chargebacks.
💬 Expert Helpdesk & Support: High-tier customer experience management across Email, Live Chat, and Social Media DMs. Highly proficient in Zendesk and Gorgias, focusing on resolving customer complaints, handling return/replacement lifecycles, and keeping your store metrics healthy.
🛠️ SOP Creation & Tech Integration: If your store doesn't have standard operating procedures yet, I can build your entire backend SOP framework from scratch. I set up clear, step-by-step guidelines for fulfillment, inventory, and support workflows, while leveraging my BS in IT to troubleshoot system integrations and automate daily tasks.
Why choose me?
Owner Mindset: Having run my own stores in the past, I treat your operations, supplier relationships, and profit margins with the same level of care and urgency as you do.
Decisive & Self-Sufficient: I require minimal supervision. Once we have SOPs in place, I can confidently handle day-to-day decision-making on my own within those guidelines, saving you valuable time and keeping your business moving forward smoothly.
Proven Reliability: 13+ years of industry experience, a 100% Job Success Score, and a solid IT background.
Steps for completing your project
After purchasing the project, send requirements so Neil can start the project.
Delivery time starts when Neil receives requirements from you.
Neil works on your project following the steps below.
Revisions may occur after the delivery date.
Access & Review
I log into your CRM/store and review your existing SOPs and pending tickets.
Support Execution
I handle all incoming inquiries (Email/Chat) following your brand voice and policies.