You will get professional customer support that improves response time and satisfaction
Rising Talent
Rising Talent
Project details
You will get professional and reliable customer support that keeps your clients satisfied and your business running smoothly.
I will handle your customer inquiries through email or chat, respond promptly, resolve issues efficiently, and ensure every customer interaction is handled with care and professionalism. My goal is to help you maintain a positive customer experience while saving you time and reducing your workload.
I focus on clear communication, fast response time, and organized workflow, so no message is missed and every customer feels valued.
I will handle your customer inquiries through email or chat, respond promptly, resolve issues efficiently, and ensure every customer interaction is handled with care and professionalism. My goal is to help you maintain a positive customer experience while saving you time and reducing your workload.
I focus on clear communication, fast response time, and organized workflow, so no message is missed and every customer feels valued.
Purpose
BusinessIndustry
Architecture & Interior Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Engineering, Food & Beverage, Hardware & Electronics, Manufacturing & Storage, Marketing & Advertising, Real Estate, Software, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 3 | 6 | 10 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
About Goodness
Virtual Assistant & Customer Support Specialist
Lagos, Nigeria - 4:04 pm local time
If you’re looking for someone who is reliable, proactive, and can handle both your customer support and day-to-day operations without constant supervision, then you’re in the right place.
I’m a Virtual Assistant and Customer Support Specialist with a strong background in project management, technical sales, and operations, which means I don’t just complete tasks- I understand how businesses run and how to keep things moving efficiently.
I help businesses stay organized, respond to customers professionally, and maintain smooth daily operations.
Over the years, I have:
✅ Managed multiple tasks and operations across different teams and departments
✅ Handled customer inquiries, follow-ups, and complaints with a focus on satisfaction and retention
✅ Improved customer experience by being proactive, responsive, and solution-oriented
✅ Coordinated schedules, appointments, and workflows to ensure nothing falls through the cracks
✅ Supported businesses with admin tasks, communication, and process organization
My goal is to make your work easier, keep your customers happy, and help your business run smoothly behind the scenes. I take pride in being someone you can rely on, once I’m given a task, I own it and ensure it gets done properly.
What I Can Help You With
1. Customer Support
- Email and chat support
- Responding to customer inquiries
- Handling complaints and follow-ups
- Customer onboarding and retention
2. Virtual Assistance
- Email and calendar management
- Appointment scheduling
- Data entry and internet research
- File and workflow organization
3. Administrative & Operations Support
- CRM management (Zendesk, Zoho, HubSpot)
- Task tracking and coordination
- Process improvement and organization
- Team communication and support
Tools I’m Comfortable With:
Zendesk | Zoho | HubSpot | Trello | Jira | Slack | Google Workspace | Microsoft Office | Notion | Canva | CapCut | Photoshop| gamma ai| Carrd| Autocad| TIA Portal | Factory IO | etc
Why You Should Work With Me
✅ I communicate clearly and respond quickly
✅ I am highly organized and detail-oriented
✅ I take initiative and solve problems without waiting to be told
✅ I adapt quickly to new tools and systems
✅ I am committed to delivering quality work every time
Steps for completing your project
After purchasing the project, send requirements so Goodness can start the project.
Delivery time starts when Goodness receives requirements from you.
Goodness works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Review
I review your requirements, business details, and customer support guidelines to understand your needs.
Setup & Alignment
I get access to your tools (email, CRM, chat platforms) and align with your communication style and expectations.