You will get Professional Customer Support to Enhance Client Satisfaction and Retention
Project details
Delivering exceptional customer service isn’t just about answering questions — it’s about creating meaningful experiences that build trust and loyalty. With the iCall Team, you get a dedicated, professional, and friendly support partner focused on representing your brand with excellence.
We specialize in handling customer interactions across email, live chat, and social media, ensuring every client feels valued and supported. Whether you need short-term assistance or ongoing service coverage, our goal is to enhance satisfaction, reduce response time, and help your business grow through world-class customer care.
We specialize in handling customer interactions across email, live chat, and social media, ensuring every client feels valued and supported. Whether you need short-term assistance or ongoing service coverage, our goal is to enhance satisfaction, reduce response time, and help your business grow through world-class customer care.
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included $20
These options are included with the project scope.
$20
- Delivery Time 22 days
- Number of Hours of Work 40
- Scriptwriting
- Summary Report
- Social Media Replies
- Email Support
- Live Chat Support
About Ola
Sales and Customer Service Expert
Cairo, Egypt - 7:13 am local time
My most recent experience was in medical equipment sales, where I worked directly with patients — explaining product options, verifying insurance, processing orders, and ensuring each client received the right solution for their medical needs. This role required empathy, attention to detail, and a strong ability to guide customers toward informed decisions.
Before that, I worked as an Inbound Sales Agent in real estate lending, handling investor and buyer inquiries, qualifying leads, and helping structure financing solutions. I’ve also managed multiple outbound sales and marketing campaigns across finance, real estate, and digital marketing sectors.
Earlier in my career, I gained extensive customer service experience at AT&T, managing billing, retention, and technical support calls for U.S. clients. That experience taught me how to maintain professionalism, resolve issues efficiently, and consistently meet performance goals.
Key Skills:
Medical Equipment Sales & Patient Support
Inbound & Outbound Sales
Cold Calling / Lead Qualification
CRM Management (HubSpot, GoHighLevel, Zoho, etc.)
Real Estate & Lending Sales
Customer Retention & Communication (AT&T Account)
Appointment Setting & Follow-ups
Fluent English Communication
I’m results-driven, confident on the phone, and passionate about delivering an excellent customer experience while achieving measurable sales results.
Steps for completing your project
After purchasing the project, send requirements so Ola can start the project.
Delivery time starts when Ola receives requirements from you.
Ola works on your project following the steps below.
Revisions may occur after the delivery date.
Review Business and Support Materials
I’ll review your provided documents, brand tone, and support needs to ensure I fully understand your customer service goals.
Set Up Customer Service Workflow
I’ll create or adapt communication scripts, message templates, and escalation paths to match your service channels and customer expectations.