You will get professional customer support to handle emails, chats, and calls
Project details
I help business owners, startups, and busy professionals manage daily communication by responding to emails, chats, and customer inquiries with accuracy, empathy, and consistency. My mission is simple: keep your inbox organized, your customers satisfied, and your time free for high-value tasks.
I provide reliable inbox, chat, and call support tailored to your preferred platforms, whether Gmail, WhatsApp, Zendesk, Freshdesk, and Interakt, or your CRM, and I'm also exploring emerging tools like Spara and Aurasell to stay ahead of industry trends. I can adapt to your brand voice, follow existing response guidelines, or create structured workflows where none exist. Beyond responding, I help you stay ahead by prioritizing urgent matters, tracking common customer questions, and providing end-of-week summary reports for full transparency.
By partnering with me, you’ll have a proactive support professional ensuring no email, chat, or call slips through the cracks, so you can focus on growth while I handle communication with care.
I provide reliable inbox, chat, and call support tailored to your preferred platforms, whether Gmail, WhatsApp, Zendesk, Freshdesk, and Interakt, or your CRM, and I'm also exploring emerging tools like Spara and Aurasell to stay ahead of industry trends. I can adapt to your brand voice, follow existing response guidelines, or create structured workflows where none exist. Beyond responding, I help you stay ahead by prioritizing urgent matters, tracking common customer questions, and providing end-of-week summary reports for full transparency.
By partnering with me, you’ll have a proactive support professional ensuring no email, chat, or call slips through the cracks, so you can focus on growth while I handle communication with care.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$90
|
Standard
$190
|
Advanced
$370
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Revisions | 1 | 1 | 2 |
Optional add-ons
You can add these on the next page.
Extra Support Days
(+ 3 Days)
+$50
Weekend Coverage
+$40
Additional Channel Support
(+ 1 Day)
+$40Frequently asked questions
3 reviews
(2)
(1)
(0)
(0)
(0)
This project doesn't have any reviews.
CH
Cynthia H.
Jun 12, 2025
Lead Generation Specialist for Real Estate Buyers
Do not send emails from any address you haven’t first communicated to your client. Receiving that unexpected message from an unknown email address set off alarms and looked like spam, which undermines trust.
RW
Rebecca W.
Jun 5, 2025
50 Freelancers Needed for a Quick Data Entry/Research Project
It was a pleasure working with Faith.
TM
Taras M.
May 7, 2025
Personal executive virtual assistant [paid interview]
About Faith
Virtual Assistant | Admin & Customer Support | B2B Leads | CRM
67%
Job Success
Benin City, Nigeria - 10:31 am local time
As an Executive Virtual Assistant and Customer Support Specialist with over 5 years of professional experience, I have supported founders, SaaS teams, and online businesses in managing fast-paced daily operations, customer communication, and backend administrative systems.
My experience includes managing high-volume inboxes in Gmail and Outlook, coordinating calendars across multiple time zones using Google Calendar and Calendly, organizing workflows in ClickUp, Asana, Trello, and Notion, and maintaining structured CRM pipelines in HubSpot and Zoho CRM. I have also supported lead generation processes using LinkedIn Sales Navigator, Apollo. Hunter. and Snov. for contact research, lead tracking, and outreach preparation.
On the customer support side, I have handled customer interactions through Zendesk, Freshdesk, Intercom, Help Scout, Gorgias, and Front, including ticket triaging, SLA monitoring, escalation handling, customer follow-ups, live chat support, and maintaining organized support queues to improve response time and customer satisfaction. I also have experience working with internal knowledge bases, canned responses/macros, and tagging systems to help streamline support operations and ensure consistent communication across customer interactions.
One major challenge I’ve consistently helped businesses solve is operational overload — where founders struggle with overflowing inboxes, missed client follow-ups, delayed customer responses, disorganized task management, and scattered communication channels that affect productivity and customer experience. In several cases, I stepped in to streamline communication flow, organize task systems, improve response management, maintain CRM accuracy, and ensure customer inquiries and internal operations were handled efficiently without important details being missed.
Working remotely with different teams and clients has strengthened my ability to manage priorities independently, maintain strong communication across departments, adapt quickly to new systems, and support business operations in a structured and professional manner.
If you need someone who can bring structure to your operations, maintain professional customer communication, and help your business run more efficiently without constant supervision, I’d be glad to support your team, kindly go through my catalogue. Let’s discuss how I can help reduce operational bottlenecks and keep your business running smoothly.
Steps for completing your project
After purchasing the project, send requirements so Faith can start the project.
Delivery time starts when Faith receives requirements from you.
Faith works on your project following the steps below.
Revisions may occur after the delivery date.
Review Requirements
I review the client’s requirements, platforms, and response guidelines to set up access and align with their expectations.
Begin Support Service
I start handling inbox, chat, or call support as agreed (daily hours/weekly plan), ensuring accurate and timely responses.