You will get professional customer support via email, chat and phone
Project details
You will receive professional, reliable, and customer-focused support that helps improve customer satisfaction, retention, and your brand's reputation. With 10+ years of experience supporting global organizations across SaaS, higher education, telecommunications, e-commerce, gaming, and enterprise technology, I understand what it takes to deliver exceptional customer experiences.
I provide professional email, live chat, phone, and technical support, along with CRM updates, ticket management, customer issue resolution, escalation handling, and detailed reporting. I have hands-on experience using platforms including Zendesk, Salesforce, ServiceNow, ConnectWise, Jira, Shopify, Microsoft Teams, Slack, and Zoom.
Whether you need support during peak periods, ongoing customer service, or a dedicated remote support specialist, I deliver responsive, accurate, and empathetic service while maintaining your brand's voice and professionalism.
My goal is simple: help you build stronger customer relationships, improve response times, and create positive experiences that keep customers coming back.
I provide professional email, live chat, phone, and technical support, along with CRM updates, ticket management, customer issue resolution, escalation handling, and detailed reporting. I have hands-on experience using platforms including Zendesk, Salesforce, ServiceNow, ConnectWise, Jira, Shopify, Microsoft Teams, Slack, and Zoom.
Whether you need support during peak periods, ongoing customer service, or a dedicated remote support specialist, I deliver responsive, accurate, and empathetic service while maintaining your brand's voice and professionalism.
My goal is simple: help you build stronger customer relationships, improve response times, and create positive experiences that keep customers coming back.
Purpose
BusinessIndustry
Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Education, Gaming, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 3 | 8 | 20 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$15 - $30
Additional Hour of Work
+$10Frequently asked questions
About Shemar
AI Chatbot Developer | Customer Support Automation | Zendesk | Shopify
Portmore, Jamaica - 10:47 pm local time
I build AI-powered customer support chatbots and automations that help businesses deliver fast, accurate support 24/7.
Services:
✅ 24/7 AI-powered customer support
✅ Knowledge base & FAQ assistants
✅ Human handoff and routing via Zendesk, WhatsApp, Telegram, phone, email, and other support channels
✅ Shopify, CRM, and API integrations
✅ Customer support workflow automation
✅ Smart ticket creation, routing, and escalation
✅ AI chatbots for websites
With 10+ years in customer support across SaaS, e-commerce, telecom, gaming, and higher education, I understand both the technical side of automation and the real-world support experience behind it.
Let's build an AI support solution that saves time, reduces repetitive tickets, and improves your customer experience.
Steps for completing your project
After purchasing the project, send requirements so Shemar can start the project.
Delivery time starts when Shemar receives requirements from you.
Shemar works on your project following the steps below.
Revisions may occur after the delivery date.
Review your support requirements
I will review your business, customers, support channels, tools, procedures, expected workload, and project goals.
Complete onboarding and setup
I will review your systems, documentation, workflows, brand tone, escalation process, and any required training materials.