You will get professional daily email and chat customer support
Project details
You will get professional daily email and chat support that keeps your customers happy and your business running smoothly. I specialize in prompt, friendly, and accurate communication across email, live chat, and social media platforms. With experience in Zendesk and Freshdesk, I ensure every ticket is managed efficiently, escalated when needed, and resolved on time. I provide daily summary reports so you’re always updated on support activity. My goal is to help you maintain high customer satisfaction and strong client relationships, so you can focus on growing your business.
Purpose
BusinessIndustry
Business Services & Consulting, EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$30
|
Advanced
$70
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 4 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Frequently asked questions
About Emmanuel
Expert Email & Chat Support Representative | Zendesk & Freshdesk Pro
Dar es Salaam, Tanzania - 3:21 pm local time
I’m a professional Customer Support Specialist with hands-on experience using Zendesk and Freshdesk to manage tickets, live chats, and emails efficiently.
My focus is on providing clear, empathetic, and timely support that keeps customers satisfied and businesses looking professional. I’m skilled at handling tickets, writing help articles, and managing inboxes with care.
What I Offer & My Strength:
I help technology and e-commerce businesses deliver exceptional customer experiences. My official certifications in Zendesk Support (ticketing) and Zendesk Chat (live chat) mean I can integrate into your team and start making an impact quickly. My background as a professional writer is my secret weapon—it guarantees that every customer interaction is clear, grammatically flawless, and perfectly on-brand.
My Key Services:
• Email Support & Management
• Live Chat Support
• Customer Issue Resolution
• Knowledge Base Article Creation
• Support Platform Management (Zendesk, Freshdesk)
My Advantage:
Based in Tanzania (EAT), I offer reliable coverage, particularly for European and African time zones. I am a proactive problem-solver focused on reducing ticket resolution times and increasing customer satisfaction.
Let's connect to discuss how I can help you build a loyal customer base and free up your time to focus on growth.
âś… Fast learner | âś… Detail-oriented | âś… Friendly communication
Steps for completing your project
After purchasing the project, send requirements so Emmanuel can start the project.
Delivery time starts when Emmanuel receives requirements from you.
Emmanuel works on your project following the steps below.
Revisions may occur after the delivery date.
Review Guidelines
Understand your brand tone, policies, and templates to ensure consistent responses.
Set Up Support Platforms
Log into your email, chat, and social media accounts and configure tools for efficient ticket management.