You will get professional e-commerce customer support and live chat services
Project details
Looking for a dedicated, professional customer support agent to handle your e-commerce store inquiries?
With over 15 years of experience in customer relationship management for major international brands (including Zara.com and Orange), I deliver empathetic, efficient, and high-satisfaction support to keep your buyers happy and loyal.
What I offer:
• Multichannel Support: Email tickets, Live Chat, and Shopify inbox management
• Platform Familiarity: Shopify, Gorgias, Zendesk, Freshdesk
• Core Tasks: Order tracking, shipping inquiries, returns, refunds, and resolution of customer complaints
• High CSAT Focus: Fast response times, clear communication, and customer retention
Why work with me?
• Senior Customer Advisor background with top global brands
• Native French & professional English communication
• Problem-solver mindset focused on customer satisfaction and brand reputation
Select a package to get started!
With over 15 years of experience in customer relationship management for major international brands (including Zara.com and Orange), I deliver empathetic, efficient, and high-satisfaction support to keep your buyers happy and loyal.
What I offer:
• Multichannel Support: Email tickets, Live Chat, and Shopify inbox management
• Platform Familiarity: Shopify, Gorgias, Zendesk, Freshdesk
• Core Tasks: Order tracking, shipping inquiries, returns, refunds, and resolution of customer complaints
• High CSAT Focus: Fast response times, clear communication, and customer retention
Why work with me?
• Senior Customer Advisor background with top global brands
• Native French & professional English communication
• Problem-solver mindset focused on customer satisfaction and brand reputation
Select a package to get started!
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Hardware & Electronics, WellnessLanguage
FrenchWhat's included
| Service Tiers |
Starter
$30
|
Standard
$70
|
Advanced
$130
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Frequently asked questions
About KHOULOUD
Business Developer | Conseiller Client Senior | Entrepreneur Digital
Casablanca, Morocco - 9:22 am local time
Steps for completing your project
After purchasing the project, send requirements so KHOULOUD can start the project.
Delivery time starts when KHOULOUD receives requirements from you.
KHOULOUD works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access :
Setting up store access, review of your FAQ, and agreement on support workflows.
Active Support Execution :
Handling customer emails, live chats, and order inquiries in real-time with high responsiveness.