You will get Professional E-commerce Email & Live Chat Customer support
Project details
TURN CUSTOMER QUESTIONS INTO HAPPY, LOYAL CUSTOMERS
Slow responses, unanswered messages, and unresolved complaints can quickly lead to frustrated customers and lost sales.
I help e-commerce businesses provide fast, friendly, and reliable customer support across email, live chat, and other support channels. I don't just reply to tickets; I focus on understanding the customer's real problem, providing clear solutions, and making every interaction feel professional and human.
I can help with:
*Customer inquiries and product questions
*Order tracking and delivery updates
*Returns, refunds, and exchanges
*Complaints and difficult customer situations
*Email and live chat support
*Follow-ups and issue resolutions
*Shopify and e-commerce customer support
*Keeping support inboxes organized and customers informed
My goal is simple: solve problems quickly ,reduce customer frustration, and help your business keep more happy customers.
If your inbox is pilling up or your customers need better support, place an order today and let's turn your customer service into an experience your customers will always remember.
Slow responses, unanswered messages, and unresolved complaints can quickly lead to frustrated customers and lost sales.
I help e-commerce businesses provide fast, friendly, and reliable customer support across email, live chat, and other support channels. I don't just reply to tickets; I focus on understanding the customer's real problem, providing clear solutions, and making every interaction feel professional and human.
I can help with:
*Customer inquiries and product questions
*Order tracking and delivery updates
*Returns, refunds, and exchanges
*Complaints and difficult customer situations
*Email and live chat support
*Follow-ups and issue resolutions
*Shopify and e-commerce customer support
*Keeping support inboxes organized and customers informed
My goal is simple: solve problems quickly ,reduce customer frustration, and help your business keep more happy customers.
If your inbox is pilling up or your customers need better support, place an order today and let's turn your customer service into an experience your customers will always remember.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$70
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 5 | 8 | 8 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $50
Additional Hour of Work
+$10
Weekend Delivery
+$30
Public Holiday Delivery
(+ 2 Days)
+$50Frequently asked questions
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PD
Paula D.
Nov 10, 2025
Meditation/visualization experiment participant
PD
Paula D.
Mar 4, 2025
Meditation / Visualization experiment participant
About Miriam Chiemeka
E-commerce Customer Support Specialist | Shopify | Customer Retention
Lagos, Nigeria - 9:47 pm local time
Your customers have questions.
Your inbox keeps growing.
And your team is spending too much time solving the same problems.
I fix that.
I help e-commerce brands and growing businesses deliver fast, human customer support that keeps customers happy and coming back.
I have:
• Handled 10,000+ customer enquiries
• Supported 3+ DTC brands
• Achieved up to 50% increase in repeat purchases for Shopify stores
• Maintained 95%+ first-response resolution • Achieved 4.9/5 CSAT
I can help with:
• Email, Live Chat & Phone Support
• Shopify & WooCommerce Support
• Orders, Returns & Refunds
• Complaint Resolution
• CRM & Ticket Management
• Customer Retention
• SOPs & Process Improvement
I am experienced with tools including Zendesk, Gorgias, Freshdesk, Intercom, Re, HubSpot, Shopify, WooCommerce, Google Workspace, Excel, and more.
I don't just answer tickets.
I find the problem, solve it, and look for ways to stop it from happening again.
The result?
Faster responses. Happier customers. Fewer repetitive questions. More repeat business.
If you need a Customer Support Specialist who takes ownership and makes customers feel heard, let's talk.
Let’s discuss how I can simplify your workload, improve your customer experience, and help your business operate more efficiently. Click the “Invite to Job” or “Hire” button, and let’s get started today.
Steps for completing your project
After purchasing the project, send requirements so Miriam Chiemeka can start the project.
Delivery time starts when Miriam Chiemeka receives requirements from you.
Miriam Chiemeka works on your project following the steps below.
Revisions may occur after the delivery date.
Understand your business
I'll review your store information, policies, FAQs and customer-support instructions
Learn your brand voice
I'll understand how you want customers to be addressed and how different situations should be handled.