You will get PROFESSIONAL E-COMMERCE VIRTUAL ASSISTANT
Project details
Running an e-commerce store is a full-time job, and staying on top of customer messages can quickly become overwhelming. With over 4 years of hands-on experience in customer support, I'm here to take that weight off your shoulders and keep your buyers happy.
From clearing out flooded email inboxes to handling real-time live chat and sorting out order tracking or refund requests, I handle every ticket with care and efficiency. I’m already comfortable using tools like Shopify, Zendesk, and Intercom, so I can step right into your workflow without a steep learning curve.
What you can expect when working with me:
Reliable & Friendly Support: Warm, clear responses across email, chat, and social media that match your brand’s tone.
Smooth Order Resolution: Quick and organized handling of shipping questions, returns, exchanges, and disputes.
Peace of Mind: A dedicated assistant who treats your customers like their own, letting you focus on scaling your business.
Let’s partner up to give your buyers the great support experience they deserve!
From clearing out flooded email inboxes to handling real-time live chat and sorting out order tracking or refund requests, I handle every ticket with care and efficiency. I’m already comfortable using tools like Shopify, Zendesk, and Intercom, so I can step right into your workflow without a steep learning curve.
What you can expect when working with me:
Reliable & Friendly Support: Warm, clear responses across email, chat, and social media that match your brand’s tone.
Smooth Order Resolution: Quick and organized handling of shipping questions, returns, exchanges, and disputes.
Peace of Mind: A dedicated assistant who treats your customers like their own, letting you focus on scaling your business.
Let’s partner up to give your buyers the great support experience they deserve!
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Food & Beverage, Hardware & Electronics, Logistics & Supply Chain Management, Retail & Wholesale, Sports & FitnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$80
|
Advanced
$160
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 5 | 40 | 7 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $40
Additional Hour of Work
+$4
Scriptwriting
(+ 1 Day)
+$15
Summary Report
+$10
Social Media Replies
+$15
Live Chat Support
+$15Frequently asked questions
1 review
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Priscah M.
Apr 30, 2026
Due diligence
Highly recommend Dolis for his professionalism. He delivered the work well.I will hire him again next time.
About Dolis
Bilingual Virtual Assistant & Customer Support (EN/FR) | Chat & Email
Toamasina, Madagascar - 4:47 pm local time
Are you looking for a versatile professional to streamline your operations and keep your customers happy? With a 4-year track record in high-performance environments, I provide seamless bilingual support and administrative excellence to help your business grow.
I specialize in managing complex workflows, ensuring that every customer interaction is handled with precision and every administrative task is completed on time.
Core Areas of Expertise:
-Professional Background:
4+ years of experience at Concentrix, supporting high-volume international projects such as Intelcom Canada and Back Market. Experienced in inbound & outbound calls, customer support, ticketing systems, escalations, live chat, and bilingual communication (English/French).
-Omnichannel Customer Support:
Expert handling of live chat, email tickets, and phone support in both English and French to maintain high CSAT scores.
-Virtual Assistance:
Proactive administrative support, including inbound and outbound call handling, email management, data entry, scheduling, and general office tasks designed to free up your time.
-Technical Proficiency:
Advanced experience with industry-standard tools such as Zendesk, Intercom, Genesys, and Vocalcom.
Why Choose Me?
Bilingual Mastery: Native/Fluent communication in both French and English, ensuring professional representation for your brand.
Rapid Integration: I am a quick learner who can master any new CRM or internal tool within 24 hours.
Results-Driven: My focus is on reducing response times and increasing customer loyalty through high-quality service.
Ready to elevate your customer experience or delegate your daily tasks? Click the "Invite" or "Hire" button to discuss how I can help your business succeed today!
Steps for completing your project
After purchasing the project, send requirements so Dolis can start the project.
Delivery time starts when Dolis receives requirements from you.
Dolis works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
I review your store guidelines, access your customer support platform (Zendesk, Shopify, etc.), and align on your brand voice.
Support Execution & Management
I handle incoming customer inquiries, manage email/chat tickets, process order tracking, and resolve issues promptly.