You will get professional eCommerce customer support for refunds & orders
Top Rated
Top Rated
Project details
You will get reliable and professional eCommerce customer support that helps you save time, improve customer satisfaction, and keep your store running smoothly.
I have hands-on experience managing daily customer support operations for multiple online brands, handling refunds, returns, shipping issues, order tracking, and customer escalations. I understand how important fast response times, clear communication, and accurate order handling are for your business reputation and repeat sales.
I can support your store with:
✔️ Responding to customer emails and inquiries
✔️ Order tracking and delivery follow-ups
✔️ Refunds, exchanges, and return management
✔️ Resolving customer complaints professionally
✔️ Coordinating with fulfillment or warehouse teams
✔️ Maintaining organized records and reports
I am detail-oriented, responsive, and proactive. I work carefully with your brand tone, policies, and workflows to ensure your customers receive consistent and high-quality support.
Whether you need short-term help or long-term support, I’m ready to become a reliable extension of your business and help you scale with confidence.
I have hands-on experience managing daily customer support operations for multiple online brands, handling refunds, returns, shipping issues, order tracking, and customer escalations. I understand how important fast response times, clear communication, and accurate order handling are for your business reputation and repeat sales.
I can support your store with:
✔️ Responding to customer emails and inquiries
✔️ Order tracking and delivery follow-ups
✔️ Refunds, exchanges, and return management
✔️ Resolving customer complaints professionally
✔️ Coordinating with fulfillment or warehouse teams
✔️ Maintaining organized records and reports
I am detail-oriented, responsive, and proactive. I work carefully with your brand tone, policies, and workflows to ensure your customers receive consistent and high-quality support.
Whether you need short-term help or long-term support, I’m ready to become a reliable extension of your business and help you scale with confidence.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Media & Entertainment, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$42
|
Standard
$126
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 3 | 6 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$7Frequently asked questions
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About Oki Septian
Top Rated Shopify Developer | Theme Customization & UX
100%
Job Success
Banyumas, Indonesia - 1:09 pm local time
I help Shopify businesses with:
• Shopify theme customization
• Landing page & homepage edits
• Liquid, HTML, CSS & JavaScript tweaks
• Product page improvements
• Store speed & UX optimization
• App integration & troubleshooting
• Ecommerce backend management
• Customer support workflows & operations
My background in ecommerce operations gives me an advantage beyond coding alone, I understand how Shopify stores actually run day-to-day, from conversions and customer experience to backend processes.
Whether you need small Shopify edits, ongoing store maintenance, or help improving your storefront experience, I can help deliver clean, reliable work with strong communication and attention to detail.
Tools & Platforms:
Shopify, Liquid, HTML, CSS, JavaScript, Gorgias, Zendesk, Canva, Redo,
Let’s build a better Shopify experience for your customers.
Steps for completing your project
After purchasing the project, send requirements so Oki Septian can start the project.
Delivery time starts when Oki Septian receives requirements from you.
Oki Septian works on your project following the steps below.
Revisions may occur after the delivery date.
Access Setup & Store Review
I review your store, inbox, policies, workflows, and align with your brand voice and customer support expectations.
Customer Support Execution
I start handling customer inquiries, order tracking, refunds, returns, and issue resolution based on agreed SOPs.