You will get professional eCommerce virtual assistant
Project details
Need a reliable customer support specialist for your eCommerce business? I'm here to help.
I provide professional, accurate, and dependable customer support to help your business run smoothly. Whether it's responding to customer inquiries, processing orders, tracking shipments, handling refunds and returns, or providing email and chat support, I make sure every customer receives a positive experience.
I take pride in being organized, detail-oriented, and easy to work with. You can count on clear communication, fast turnaround times, and consistent support while I carefully follow your instructions and represent your brand professionally.
My goal is simple: to save you time, reduce your workload, and help you deliver outstanding customer service so you can focus on growing your business.
If you have any questions or unique requirements, feel free to send me a message before placing your order. I'd be happy to discuss your needs and recommend the best package for your business. I look forward to working with you!
Talk soon,
Cheenee
I provide professional, accurate, and dependable customer support to help your business run smoothly. Whether it's responding to customer inquiries, processing orders, tracking shipments, handling refunds and returns, or providing email and chat support, I make sure every customer receives a positive experience.
I take pride in being organized, detail-oriented, and easy to work with. You can count on clear communication, fast turnaround times, and consistent support while I carefully follow your instructions and represent your brand professionally.
My goal is simple: to save you time, reduce your workload, and help you deliver outstanding customer service so you can focus on growing your business.
If you have any questions or unique requirements, feel free to send me a message before placing your order. I'd be happy to discuss your needs and recommend the best package for your business. I look forward to working with you!
Talk soon,
Cheenee
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Fashion & Apparel, Food & Beverage, Lifestyle, Real Estate, Retail & Wholesale, Sports & Fitness, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$48
|
Standard
$98
|
Advanced
$398
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 30 days |
Number of Hours of Work | 0 | 0 | 0 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Cheenee Rose
Customer Support Manager | eCommerce VA | Order and Store Management
Tarlac City, Philippines - 4:32 pm local time
With 2 years of experience as a virtual assistant for a US based clients, I have handled administrative tasks, customer service, sales, and eCommerce operations. I enjoy working with systematic processes and don't mind repetitive daily tasks. Whether it's responding to customers, processing orders, coordinating with suppliers, or managing administrative work, making sure it's completed accurately and on time.
Here's how I can help:
eCommerce store support
- Order processing and fulfillment
- Shipping and tracking updates
- Order status, cancellations, refunds and returns
- Backorder coordination
- Shopify Order Management
- Wix Order Management
- Shopify Order Management
- Invoice and payment tracking
Customer Support
- Email and live chat support
- Facebook and Instagram customer support
- Order Inquiries
- Disputes and Chargeback Assistance
- Customer follow-ups
Supplier Coordination
- Confirming pricing and product details before fulfillment
- Monitoring supplier response to ensure timely order fulfillment
- Inventory monitoring and updates
- Alternative product sourcing when items are out of stock
Administrative Support
- Email Management
- CRM management and data updates
- Calendar and appointment scheduling
- Preparing weekly reports and status updates
- Managing shared inboxes and team communications
- Maintaining accurate records and documentation
Tools and Platforms
Shopify, Wix, DSers, Amazon, Walmart, AliExpress, Google Workspace (Docs, Sheets, Gmail), Microsoft Office (Word, Excel, Powerpoint), Canva, Trello, Notion, HubSpot CRM, Zoho CRM, Zoho Sheets, Zoho Mail, Zoho Voice, Zoho Cliq, Proton, Zoom, WhatsApp, Slack, Plaky, Pumble and Openphone
Why Clients Trust me
- I am honest, trustworthy, and able to work independently with minimal supervision.
- I can adapt easily to new tools and processes.
- I am dedicated to provide a positive experience for both clients and customers.
- I earn my clients trust by being reliable, consistent, and committed to delivering quality work.
I don't aim to be just another Virtual Assistant. I aim to become a trusted part of your team.
Let's work together,
Cheenee
Steps for completing your project
After purchasing the project, send requirements so Cheenee Rose can start the project.
Delivery time starts when Cheenee Rose receives requirements from you.
Cheenee Rose works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Requirements
I'll review your business, customer support needs, and any instructions or SOPs you provide.
Start Providing Customer Support
I'll handle customer inquiries, order updates, tracking requests, returns, refunds, and other support tasks based on your requirements.