You will get professional email and chat customer support
Project details
Provide your customers with professional, friendly and reliable customer support that improves satisfaction and strengthens customer relationships.
With 17+ years of experience in customer service and administrative support, I help businesses manage customer inquiries efficiently through email and live chat support while maintaining professionalism and excellent communication.
I am skilled in CRM systems, Slack, Google Workspace, Microsoft Office, customer follow up and administrative organization. I focus on delivering prompt responses, accurate information and positive customer experiences that help businesses build trust and loyalty.
Whether you need assistance handling customer inquiries, responding to emails, managing chat support or updating CRM records, I am committed to providing dependable, detail oriented support tailored to your business needs.
With 17+ years of experience in customer service and administrative support, I help businesses manage customer inquiries efficiently through email and live chat support while maintaining professionalism and excellent communication.
I am skilled in CRM systems, Slack, Google Workspace, Microsoft Office, customer follow up and administrative organization. I focus on delivering prompt responses, accurate information and positive customer experiences that help businesses build trust and loyalty.
Whether you need assistance handling customer inquiries, responding to emails, managing chat support or updating CRM records, I am committed to providing dependable, detail oriented support tailored to your business needs.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Energy, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$45
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 7 days |
Number of Hours of Work | 2 | 5 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10 - $15
Additional Hour of Work
+$10Frequently asked questions
About Alina
Customer Support Specialist | Gorgias Certified |CRM Expert
Roseau, Dominica - 8:06 pm local time
At Dominica Electricity Services, I manage new account onboarding, process payments and resolve high volumes of email and phone inquiries daily. When a backlog of unresolved customer complaints was affecting satisfaction scores, I built a follow-up system that tracked every open issue until resolution, cutting down repeat complaints and improving customer trust in the process.
I bring the same approach to every client:
CRM & tools: Gorgias (certified), Google Workspace, Microsoft Office
Core strengths: Email/phone/chat support, calendar and scheduling management, data entry and record accuracy, customer retention
Currently completing a Bachelor's in Marketing, adding a business growth lens to customer relationship work
I'm currently building my presence on Upwork and am offering competitive rates to new clients while I do. If you need a reliable, detail oriented support specialist who follows through, let's talk about your project.
Alina H.
Steps for completing your project
After purchasing the project, send requirements so Alina can start the project.
Delivery time starts when Alina receives requirements from you.
Alina works on your project following the steps below.
Revisions may occur after the delivery date.
Review client requiremnts
I will review the information, guidelines and support requirements provided to ensure clear understanding of your business needs.
Provide Customer Support Services
I will professionally manage customer inquiries through email and/or live chat while maintaining excellent communication and organization.