You will get professional email, chat, and phone customer support.
Rising Talent
Project details
Deliver exceptional email and chat support that keeps your customers happy and your business running smoothly. I provide timely, empathetic, and professional customer service using Zendesk, Freshdesk, Zoho Desk, or HubSpot, ensuring every interaction reflects your brand.
Purpose
BusinessIndustry
Agriculture, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Energy, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$33
|
Standard
$73
|
Advanced
$181
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 30 days |
Number of Hours of Work | 10 | 20 | 50 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$4Frequently asked questions
About Chioma
E-commerce Customer Support | Shopify | Email, Chat & Order Management
Asaba, Nigeria - 2:46 pm local time
With over five years of customer support and customer service experience, I help Shopify and e-commerce businesses deliver responsive, professional, and empathetic support across email, live chat, and phone. Whether it's responding to customer enquiries, tracking orders, processing refunds and returns, resolving complaints, or managing ticket queues, I ensure every interaction reflects your brand and delivers a positive customer experience. I also have hands-on experience creating Shopify product listings, organising collections, managing product information, and supporting day-to-day store operations.
I'm comfortable working in fast-paced environments where clear communication, attention to detail, and problem-solving are essential. I take ownership of customer issues, communicate proactively, and work efficiently to ensure every interaction is handled with care and professionalism.
HERE'S HOW I CAN SUPPORT YOUR BUSINESS
• Shopify Customer Support
• Email, Live Chat & Phone Support
• Order Processing & Order Management
• Order Tracking & Delivery Support
• Refunds, Returns & Exchanges
• Customer Enquiries & Complaint Resolution
• CRM & Helpdesk Management
• Administrative Support & Documentation
TOOLS
• Shopify
• Gorgias
• Zendesk
• Slack
• RingCentral
• Google Workspace
• Microsoft Office
I'm quick to learn new systems and adapt easily to the tools your business already uses. My goal is simple: provide reliable, professional support that keeps your customers informed, valued, and confident in your brand.
If you're looking for a dependable e-commerce customer support specialist who communicates clearly, takes initiative, and genuinely cares about the customer experience, I'd love to support your team. Feel free to send me a message or invite me to your job.
Steps for completing your project
After purchasing the project, send requirements so Chioma can start the project.
Delivery time starts when Chioma receives requirements from you.
Chioma works on your project following the steps below.
Revisions may occur after the delivery date.
Clients interest
Client shows interest in the project
Clients purchase
Client purchases the project and sends requirements.