You will get Professional Email & Chat Customer Support (Daily Support) | Mini Reporting
Project details
I will handle your customer support via Email and Chat with a high level of professionalism, accuracy, and quick response time.
With years of experience and a background as a Customer Support Team Leader, I understand KPIs and client satisfaction metrics, ensuring your customers receive the right support smoothly and efficiently.
My service includes daily support for a fixed number of continuous hours per day.
At the end of each shift, I will provide a mini report summarizing performance and any important customer notes.
With years of experience and a background as a Customer Support Team Leader, I understand KPIs and client satisfaction metrics, ensuring your customers receive the right support smoothly and efficiently.
My service includes daily support for a fixed number of continuous hours per day.
At the end of each shift, I will provide a mini report summarizing performance and any important customer notes.
Purpose
PersonalIndustry
Animals & Pets, Business Services & Consulting, Food & Beverage, Gaming, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Music, Retail & Wholesale, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$60
|
Standard
$115
|
Advanced
$170
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
About Ahmed
Team Leader CNX | Email, Chat , Phone Support | Data Entry
6th of October City, Egypt - 11:29 pm local time
I started my career in data entry (2018–2020), handling invoice verification and documentation for a unified procurement system. After that, I transitioned into customer service, consistently achieving performance targets and later being promoted to Team Leader due to strong results and reliability.
In my current role, I lead a support team, monitor KPIs (SLA, AHT, CSAT), provide coaching/QA feedback, and ensure service excellence.
✅ Maintained 99% SLA on a consistent basis.
What I can help you with:
• Email / Chat / Phone customer support
• CRM and ticketing systems
• Team coordination & performance reporting
• Handling escalations and customer retention
• Data entry / invoice verification
• Process improvement and workflow optimization
Why clients choose me:
✅ Proven leadership background
✅ High accuracy and attention to detail
✅ Clear and professional communication
✅ Fast problem solver & process-driven
✅ Reliable, consistent, and deadline-oriented
If you need a dependable support specialist or team lead who can handle customers professionally and keep operations running smoothly — I’m ready to help.
Steps for completing your project
After purchasing the project, send requirements so Ahmed can start the project.
Delivery time starts when Ahmed receives requirements from you.
Ahmed works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
•access to email/chat platforms. •Review internal FAQs, scripts, or knowledge
Daily Shift Scheduling
•Agree on daily hours for support. •Confirm start/end times for each shift.