You will get Professional Email Customer Support
Project details
I provide professional email customer support for businesses that need clear, polite, and reliable communication with their clients. I write and organize customer emails, handle follow-ups, resolve simple issues, and maintain a consistent tone that fits your brand. My goal is to keep your inbox running smoothly and your customers satisfied with fast, accurate, and friendly responses.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$15
|
Standard
$25
|
Advanced
$40
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$10
Additional Hour of Work
+$10Frequently asked questions
About Shahrokh
Customer Support Specialist | Email, Chat & Ticketing Support
Montreal, Canada - 4:53 pm local time
These programs were delivered under Canadian standards, with structured coursework in communication strategy, customer behavior, conflict resolution, professional writing, and real-world sales simulations. Combined with earlier academic training in Industrial Management, my education gives me a well-rounded, analytical, and people-focused approach to support work.
I’ve also worked extensively with customers from Canada, the U.S., Europe, Russia, the Middle East, and Iran — helping me adjust tone and communication style instantly depending on the cultural expectations of the client.
Core Services:
• Email & live-chat support
• Inbox and ticket management
• Status updates, order tracking, and follow-ups
• Conflict resolution & customer retention
• Writing clear, polite, and brand-aligned communication
• Admin support for daily operations
Strengths:
• Calm, courteous, and professional communication
• Strong conflict-handling skills
• High attention to detail
• Fast learner — comfortable with new tools and processes
• Structured, reliable problem-solving
Tools:
• Zendesk, Intercom, Tawk.to, Crisp
• Gmail, Outlook
• CRM & ticketing systems (easy onboarding)
• Basic SQL knowledge (helps in understanding system-related issues)
My role is simple: provide clear, respectful, and confident support that strengthens your customer relationships and reflects well on your brand.
Steps for completing your project
After purchasing the project, send requirements so Shahrokh can start the project.
Delivery time starts when Shahrokh receives requirements from you.
Shahrokh works on your project following the steps below.
Revisions may occur after the delivery date.
Inbox Setup & Guidelines Review
I review your inbox, understand your communication style, and check any instructions you provide so I can reply to customers exactly the way you prefer.
Write & Send Customer Email Responses
I draft clear, polite, and accurate email replies for your customers, making sure every message is professional, helpful, and aligned with your brand’s tone.