You will get Professional Email & Live Chat Customer Support
Project details
Deliver professional email and live chat customer support that helps your business provide fast, friendly, and reliable service.
With over 8 years of customer service experience supporting U.S.-based customers, I can assist with:
• Professional email support
• Live chat and real-time customer assistance
• Order status and account inquiries
• Appointment scheduling and confirmations
• Basic troubleshooting and issue resolution
• Returns, refunds, and billing inquiries
• CRM updates and accurate documentation
• Customer follow-ups
I am detail-oriented, organized, and committed to representing your business professionally. I can quickly learn your products, services, processes, and communication guidelines to provide consistent support that matches your brand's standards.
Whether you need short-term assistance during busy periods or ongoing customer support, I am ready to help provide a positive experience for your customers.
With over 8 years of customer service experience supporting U.S.-based customers, I can assist with:
• Professional email support
• Live chat and real-time customer assistance
• Order status and account inquiries
• Appointment scheduling and confirmations
• Basic troubleshooting and issue resolution
• Returns, refunds, and billing inquiries
• CRM updates and accurate documentation
• Customer follow-ups
I am detail-oriented, organized, and committed to representing your business professionally. I can quickly learn your products, services, processes, and communication guidelines to provide consistent support that matches your brand's standards.
Whether you need short-term assistance during busy periods or ongoing customer support, I am ready to help provide a positive experience for your customers.
Purpose
BusinessIndustry
Business Services & Consulting, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$22
|
Standard
$45
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 3 | 6 | 10 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$12 - $18
Additional Hour of Work
+$8
Summary Report
+$10Frequently asked questions
About Mechiell
Customer Support Virtual Assistant | Email, Chat & Phone Support
Quezon City, Philippines - 6:51 pm local time
I bring 8+ years of customer service experience supporting U.S.-based customers across telecommunications, hospitality, and insurance. My background includes phone, email, and live chat support, where I’ve handled customer inquiries, resolved concerns, documented interactions accurately, and provided professional support in fast-paced environments.
I also have 1+ year of Airbnb customer support experience, assisting with reservations, cancellations, refunds, check-in and check-out concerns, listing-related questions, guest and host communication, and issue resolution.
How I can support your business:
Customer Service & Virtual Assistance
Email & Inbox Management
Live Chat Support
Inbound & Outbound Phone Support
Airbnb Guest & Host Support
Reservation & Booking Assistance
Customer Follow-ups
CRM Updates & Documentation
Appointment Confirmation
Data Entry & Administrative Support
Complaint Handling & De-escalation
What you can expect from me:
Professional and empathetic customer communication
Accurate documentation and attention to detail
Ability to work independently with minimal supervision
Adaptability and willingness to learn new tools and processes
Reliable support for repetitive and high-volume customer interactions
While I’m building my experience as an independent Virtual Assistant, I’m bringing years of real customer-facing experience into remote freelance work. I’m trainable, coachable, adaptable, and committed to learning each client’s processes and representing their business professionally.
If you need dependable support for your customers, inbox, reservations, or day-to-day administrative tasks, I’d be happy to discuss how I can help.
Steps for completing your project
After purchasing the project, send requirements so Mechiell can start the project.
Delivery time starts when Mechiell receives requirements from you.
Mechiell works on your project following the steps below.
Revisions may occur after the delivery date.
Review Business Information
I will review your business, products or services, customer support guidelines, FAQs, and communication preferences before starting.
Provide Customer Support
I will respond to customer emails and live chats professionally, answer inquiries, resolve concerns, and provide accurate information.