You will get Professional Email & Live Chat Customer Support for Your Business
Rising Talent
Rising Talent
Project details
This project focuses on transforming your customer support system to boost satisfaction, retention, and long-term growth. By providing friendly, professional email and live chat support, and integrating CRM tools like HubSpot and Zendesk, I’ll create a tailored support strategy that keeps your customers happy and your business running smoothly.
I offer:
✔ Personalized approach: Thoughtful, caring, and data-driven responses that make each customer feel valued.
✔ Multi-channel expertise: Seamless support across email and live chat (with optional social media replies).
✔ Customized solutions: Service tailored to your brand voice, business goals, and specific customer needs.
✔ Detailed reporting: Regular updates and insights on common questions, trends, and customer feedback.
I use trusted tools like Gmail, Outlook, HubSpot, Zendesk, Tawk.to, and other chat platforms, and I can quickly adapt to your preferred systems.
Let’s build a world-class customer support system that helps move your business forward.
I offer:
✔ Personalized approach: Thoughtful, caring, and data-driven responses that make each customer feel valued.
✔ Multi-channel expertise: Seamless support across email and live chat (with optional social media replies).
✔ Customized solutions: Service tailored to your brand voice, business goals, and specific customer needs.
✔ Detailed reporting: Regular updates and insights on common questions, trends, and customer feedback.
I use trusted tools like Gmail, Outlook, HubSpot, Zendesk, Tawk.to, and other chat platforms, and I can quickly adapt to your preferred systems.
Let’s build a world-class customer support system that helps move your business forward.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$130
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 15 | 25 | 40 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
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PD
Paula D.
Aug 22, 2025
Meditation/visualization experiment participant
About Similoluwa
Executive & Administrative Assistant| Calendar, Email & Client Support
Akure, Nigeria - 8:09 pm local time
Your business isn't slowing down because of big strategy failures, it's the 147 unread emails, the missed follow-up, the meeting that never got scheduled, and the document still sitting in drafts from last Tuesday.
That's not a you problem. That's a capacity problem, and it's exactly what I solve.
I'm Similoluwa, an Executive Virtual Assistant and remote administrative support specialist with 2+ years delivering inbox management, calendar management, CRM management, and executive support to US-based founders and C-Suite leaders.
More than just administrative support:
✅ I think ahead, not just behind. I don't wait to be told - I flag conflicts before they happen, draft responses before you ask, and build systems that prevent the same problem twice.
✅ I treat your inbox like the asset it is. I've taken executives from 300+ unread to fully managed in under 72 hours and maintained that standard consistently.
✅ I understand confidentiality. At this level, your communications carry weight. I handle every piece of correspondence, every document, and every stakeholder interaction with full discretion and professional judgment.
✅ I operate independently. You'll brief me once. After that, I run.
Where I deliver results:
✅ Executive inbox & email management - organized, prioritized, and responded to daily.
✅ Calendar management & scheduling - your priorities protected, not given away to everyone who asks.
✅ Document management & SOP creation - structured, clean, and easy to hand off to any team member.
✅ CRM management & stakeholder communication - your clients hear back on time, every time.
✅ Project coordination & workflow management - tasks tracked, deadlines met, without chasing.
✅ Data entry, research & travel coordination - handled completely, without you thinking about it.
Tools I work across:
G-Suite | Microsoft Office | Notion | Asana | ClickUp | Trello | Monday | Calendly | Zoom | Slack | Canva | ChatGPT | Claude | Gemini
"She helped me organise my cluttered mind, look more professional, and become more polished with my clients. She has become an invaluable asset. Wish I could pay her more. A+++ assistant."
⭐⭐⭐⭐⭐ - US-Based Founder.
This is the right fit if: You value reliability over the cheapest rate, you want someone who takes ownership rather than waiting to be directed, and you're ready to finally get the operational support your business actually needs.
If that sounds like you, send me a message or click Invite to Job. Let's get started.
Steps for completing your project
After purchasing the project, send requirements so Similoluwa can start the project.
Delivery time starts when Similoluwa receives requirements from you.
Similoluwa works on your project following the steps below.
Revisions may occur after the delivery date.
Understand Your Business and Brand
I’ll review your brand guidelines, FAQs, and tools to fully understand your support style and expectations.
Set Up Access and Tools
I’ll set up and test access to email, chat, or social platforms to make sure everything runs smoothly before starting.