You will get PROFESSIONAL EMAIL SUPPORT & CUSTOMER SERVICE for 5-20 hours per week
Top Rated
Top Rated
Project details
Looking for reliable and Professional Email Support or Customer Service assistance? Look no further! I offer tailored email support and customer service solutions to ensure your customers receive prompt, effective, and friendly assistance. Whether you need help with technical inquiries, order-related issues, or general customer queries, I'm here to provide exceptional service. With years of experience, I prioritize clear communication, quick resolution, and customer satisfaction. Let me handle your customer interactions so you can focus on growing your business!
Purpose
BusinessIndustry
Ecommerce, Fashion & Apparel, Gaming, Logistics & Supply Chain Management, Media & Entertainment, Nonprofit, Retail & Wholesale, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$80
|
Advanced
$160
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 4 days |
Number of Hours of Work | 5 | 10 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8
Social Media Replies
+$10
Live Chat Support
+$10Frequently asked questions
13 reviews
(12)
(1)
(0)
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This project doesn't have any reviews.
CN
Carola N.
Nov 18, 2025
Super Friendly Customer Support For Several E-commerce Stores
Bernadette has been an extremely reliable and committed freelancer throughout our contract. When she says she will do something, she delivers. She shows up every day and takes full responsibility for her tasks.
She is also very transparent in her communication — you always know exactly where things stand, and you can fully trust her. Her work is consistently high-quality, completed on time, and handled with care and professionalism.
I truly appreciate her dedication, honesty, and work ethic. I can confidently recommend Bernadette to anyone looking for a dependable, trustworthy, and top-quality freelancer.
Thank you for all your hard work, Bernadette!
She is also very transparent in her communication — you always know exactly where things stand, and you can fully trust her. Her work is consistently high-quality, completed on time, and handled with care and professionalism.
I truly appreciate her dedication, honesty, and work ethic. I can confidently recommend Bernadette to anyone looking for a dependable, trustworthy, and top-quality freelancer.
Thank you for all your hard work, Bernadette!
RW
Rachel W.
Dec 20, 2024
AUT052 | English-speaking Tumblr / WordPress.com Technical Support Agent - Temporary Assignment
Bernadette exhibited outstanding communication skills and consistently went the extra mile. Their positive attitude was visible in each interaction, making the process both smoother and more enjoyable. Bernadette also demonstrated an impressive ability to adapt to new challenges and various areas of work, showcasing their versatility and dedication to excellence. It was a pleasure working with you, Bernadette.
PA
Payam A.
Jan 26, 2024
Customer Service and Controller
Bernadette is exceptional and proficient with all of our e-commerce projects
She tweaks her hours to match up with us and is always responsive even on WhatsApp or email or on zoom
She handles all of our marketplace channels like Amazon, eBay, Walmart and answers hundreds of customer service questions per day as well as optimizing our listings
She tweaks her hours to match up with us and is always responsive even on WhatsApp or email or on zoom
She handles all of our marketplace channels like Amazon, eBay, Walmart and answers hundreds of customer service questions per day as well as optimizing our listings
OT
Omid T.
Jan 3, 2013
Customer Service Rep
A pleasure to work with and will continue to work with.
TA
Tessa A.
Dec 5, 2012
Convert site to WordPress
Bernadette did a good job for me in getting my wordpress site off the ground and looking the way I wanted it to. Should I have another project of similar scope, I would hire her. She went the extra mile in the start when I did not understand wordpress themes, and she made it easy for me to get my website up. As we continued to work together, we found that Skype "chat" was the key to even clearer communications which made everything go smoothly, and I learned a lot, too!
About Bernadette
Customer Service & Tech Support | eCommerce, Helpdesk & Email Expert
100%
Job Success
Concepcion, Tarlac, Philippines - 2:21 pm local time
With 10+ years of experience in email, chat, and technical support, I specialize in helping eCommerce brands (Shopify, eBay, Amazon) and tech companies provide fast, accurate, and professional support.
✨ What I bring to the table:
✅ Customer Service & Technical Support: Email, chat, and helpdesk solutions
✅ Issue Resolution: Troubleshooting account, order, and platform-related issues
✅ Order Management: Handling refunds, tracking, returns, and disputes
✅ Helpdesk & Workflow Optimization: Proficient in Zendesk, Gmail, Slack, and more
Let’s work together to elevate your customer service!
Steps for completing your project
After purchasing the project, send requirements so Bernadette can start the project.
Delivery time starts when Bernadette receives requirements from you.
Bernadette works on your project following the steps below.
Revisions may occur after the delivery date.
Provide an overview of your business
Provide me your company policies and Specific Product Information