You will get professional executive, admin, operations, and project management support
Top Rated
Project details
What sets me apart is my ability to combine operations support, project coordination, and structured systems thinking to bring clarity, organization, and efficiency to your business. I don’t just complete task, I build structure. I combine executive support, administrative support, operations support, project coordination, SOPs, and workflow optimization to help businesses run more smoothly and efficiently.
Language
EnglishWhat's included $100
These options are included with the project scope.
$100
- Delivery Time 7 days
- Number of Revisions 2
- Number of Hours of Work 72
- Organize & Classify/Tag Files
- Formatting & Clean Up
- Project Management Support
6 reviews
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OO
Olatokunbo O.
Mar 31, 2026
Create Standard Operating Procedures (SOPs) for Our Organization
Great job
LE
Laura E.
Jun 15, 2025
Social Media Assistant
A job well done. She is skillful, responsive and motivated to get things done. We definitely recommend her!
HM
Harmony M.
Mar 3, 2025
** Digital Operations Assistant for Long-Term Growth
This contract was for a working trial to gauge Omena's aptitude for longer term work. She has demonstrated enthusiasm, professionalism, a nice balance of speed and quality, and, importantly, a desire for a long-term working relationship. We have every confidence that she'll continue to grow and learn. Happy to add her to the team and hope to work with her well into the future.
AT
Angela T.
Feb 4, 2025
Virtual Assistant for Social Media
Omena is a wonderful freelance, she delivered the work on time and with great precision. I would definitely hire her again in the future.
LE
Laura E.
Dec 26, 2024
Virtual Assistant for a Startup
Absolutely love working with you! We will be back again in the future! Thanks for your hard work and great results.
About Omena
Business Operations Specialist | Online Business Manager (OBM)
100%
Job Success
Lagos, Nigeria - 10:38 pm local time
As businesses grow, it's common for processes to become scattered across Slack messages, spreadsheets, and people's heads. I help bring order to that complexity by documenting SOPs, coordinating projects, improving workflows, supporting recruitment, and providing executive operations support that keeps teams aligned and businesses running smoothly.
My goal is to build systems that make your business easier to manage, improve accountability across your team, and reduce your reliance on day-to-day operational firefighting.
I've documented 50+ SOPs and business processes to improve consistency and streamline operations, designed hiring processes, screened 1,000+ candidates, conducted 200+ interviews across leadership, technical, marketing, creative, finance, and operations roles, onboarded 20+ team members, and coordinated cross-functional projects, giving growing businesses the systems and operational support they need to scale.
Whether you need someone to streamline operations, document processes, coordinate projects, support hiring, or provide dependable executive support, I help create the structure that allows your business to grow with greater clarity, consistency, and confidence.
✅️ 𝗛𝗼𝘄 𝗜 𝗖𝗮𝗻 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗬𝗼𝘂
1️⃣ BUSINESS OPERATIONS SUPPORT
✔️Operations Coordination
✔️Workflow Optimization
✔️Process Improvement
✔️Operational Efficiency
✔️Cross-functional Team Coordination
✔️Internal Systems Organization
✔️Document Management
✔️Accountability Tracking
✔️Business Process Support
2️⃣ SOPS & PROCESS DOCUMENTATION
✔️Standard Operating Procedure (SOP) Development
✔️Process Documentation
✔️Workflow Mapping
✔️Knowledge Base Creation
✔️Internal Documentation
✔️Training Manuals
✔️Process Standardization
✔️Process Analysis
✔️Continuous Process Improvement
3️⃣ PROJECT COORDINATION
✔️Project Planning
✔️Timeline Tracking
✔️Task Management
✔️Progress Monitoring
✔️Team Communication
✔️Stakeholder Coordination
✔️Status Reporting
4️⃣ EXECUTIVE SUPPORT
✔️Executive Calendar Management
✔️Email & Inbox Management
✔️Meeting Coordination
✔️Document Preparation
✔️Research
✔️CRM Management
✔️Client Communication
✔️Vendor & Supplier Management
✔️Invoicing
✔️Administrative Support
5️⃣ RECRUITMENT & ONBOARDING (PEOPLE OPERATIONS)
✔️Talent Sourcing
✔️Candidate Screening
✔️Interview Coordination
✔️Recruitment Administration
✔️Hiring Process Coordination
✔️Employee Onboarding
✔️People Operations Support
✅ 𝗛𝗼𝘄 𝗜 𝗪𝗼𝗿𝗸
I bring structure to how your business operates. Whether it’s documenting workflows, coordinating projects, supporting recruitment, or managing executive priorities, my goal is always the same: Create clarity, improve consistency, and help your business operate more efficiently.
✅️ 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜'𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱
Ecommerce | Real Estate | Oil & Gas | Education | Engineering | Social Media | Professional Services | Coaching | Communication | Digital Marketing | SaaS | Media & Entertainment | Cleaning & Consumer Services | Startups & Agencies
✅️ 𝗧𝗼𝗼𝗹𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵
✔️ Project Management: ClickUp, Asana, Trello, Monday, Notion
✔️ Documentation & Collaboration: Google Workspace, Microsoft Office, Google Drive, Dropbox
✔️ Communication & Meetings: Slack, Zoom, Google Meet, Loom, Microsoft Teams
✔️ Scheduling & Productivity: Google Calendar, Calendly
✔️ Design & Visual Documentation: Canva
✔️ AI & Research: ChatGPT, Gemini, Claude
✔️ And lots more
✅️ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗧𝗿𝘂𝘀𝘁 𝗠𝗲
✔️Proven 5-Star Ratings → 100% client satisfaction across multiple projects
✔️10+ years of administrative and operations experience
✔️Experience supporting multi-company operations
✔️Detail-oriented, highly organized, and proactive
✔️Strong understanding of how teams actually work
✔️Clear communicator who works well across teams
✔️Reliable, calm under pressure, and focused on continuous improvement
✔️Top Rated Plus Upwork Freelancer with experience working with international teams
If you're looking for someone who can do more than manage tasks; someone who can help you stay organized behind the scenes so you can focus on serving your clients and growing your business, I’d love to work with you.
Click “Hire” or send me an invite. Let's build a business that runs more smoothly together! 🙌🏽
Steps for completing your project
After purchasing the project, send requirements so Omena can start the project.
Delivery time starts when Omena receives requirements from you.
Omena works on your project following the steps below.
Revisions may occur after the delivery date.
I complete the project, client gets satisfied, and I get paid.