You will get professional German customer support for your ecommerce store
Project details
Are you looking for friendly and professional German customer support for your ecommerce business?
I can help you with:
• Email support
• Customer communication in German & English
• Ecommerce support tasks
• Shopify and Shopware and ecommerce related support
• Live chat support depending on your workflow and needs
• Handling customer questions professionally and efficiently
I have serveral years of experience running my own ecommerce business and working with customers daily.
I understand how important fast, reliable and friendly customer support is for customer satisfaction and brand trust.
Why work with me?
• Friendly and professional communication
• Fast response times
• Ecommerce focused experience
• Reliable and organized workflow
Feel free to contact me before placing an order so we can discuss your needs.
I can help you with:
• Email support
• Customer communication in German & English
• Ecommerce support tasks
• Shopify and Shopware and ecommerce related support
• Live chat support depending on your workflow and needs
• Handling customer questions professionally and efficiently
I have serveral years of experience running my own ecommerce business and working with customers daily.
I understand how important fast, reliable and friendly customer support is for customer satisfaction and brand trust.
Why work with me?
• Friendly and professional communication
• Fast response times
• Ecommerce focused experience
• Reliable and organized workflow
Feel free to contact me before placing an order so we can discuss your needs.
Purpose
BusinessIndustry
Ecommerce, Retail & WholesaleLanguage
GermanWhat's included
| Service Tiers |
Starter
$95
|
Standard
$190
|
Advanced
$380
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 5 | 7 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$20Frequently asked questions
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AR
Alexander R.
Jul 3, 2026
Customer Success Manager with 3 Years of experience needed
Sehr Professionell,danke Vanessa.
About Vanessa
German Customer Support Specialist | Shopify | CRM | Email Support
Bestwig, Germany - 6:46 pm local time
Alongside running my own Shopify store since 2021, I currently provide professional German email customer support for a Swiss e-commerce company using Shopify and the Resolvia CRM & ticketing system.
My daily work includes responding to customer emails, assisting with orders, shipping and delivery questions, invoices, product and sizing inquiries, as well as reviewing return requests and providing return instructions when applicable. I also escalate cases that require further internal review and always focus on clear, friendly and solution-oriented communication.
Thanks to my own e-commerce business, I understand customer support from both perspectives - as a store owner and as a support specialist. This helps me communicate efficiently, think commercially and provide excellent customer experiences.
I can support you with:
• German Email Customer Support
• Shopify Customer Service
• CRM & Ticket Management (Resolvia)
• Order & Shipping Support
• Return Request Coordination
• Product Listings & Store Management
• German Proofreading & Localization
• Professional Customer Communication
Why clients enjoy working with me:
✔️ Native German speaker
✔️ Fast and professional communication
✔️ Detail-oriented and reliable
✔️ Customer-focused mindset
✔️ Experience with Shopify and e-commerce workflows
If you´re looking for a leibale German Customer Support Specialist who understands Shopify, e-commerce and professional customer communication, I´d be happy to support your business.
Steps for completing your project
After purchasing the project, send requirements so Vanessa can start the project.
Delivery time starts when Vanessa receives requirements from you.
Vanessa works on your project following the steps below.
Revisions may occur after the delivery date.
Review customer support needs
I will review your support requirements, store setup and preferred communication style.
Start customer support
I will begin handling customer emails, live chat or support requests professionally and efficiently.