You will get Live Chat & Email Support for Your E-Commerce Store
Project details
Your customers deserve fast, professional support —
and that's exactly what I deliver.
I provide live chat and email customer support for
e-commerce businesses, handling order issues,
complaints, refund requests, and general inquiries.
I manage multiple conversations simultaneously while
maintaining quick response times and a friendly,
professional tone.
What makes me different: I'm bilingual in English
and Arabic, making me ideal for businesses serving
MENA and international markets. I'm fully available
for remote work including evenings and weekends, and
I adapt quickly to any platform or system you use.
Every customer interaction I handle reflects directly
on your brand — I take that seriously.
and that's exactly what I deliver.
I provide live chat and email customer support for
e-commerce businesses, handling order issues,
complaints, refund requests, and general inquiries.
I manage multiple conversations simultaneously while
maintaining quick response times and a friendly,
professional tone.
What makes me different: I'm bilingual in English
and Arabic, making me ideal for businesses serving
MENA and international markets. I'm fully available
for remote work including evenings and weekends, and
I adapt quickly to any platform or system you use.
Every customer interaction I handle reflects directly
on your brand — I take that seriously.
Purpose
BusinessIndustry
Ecommerce, Food & Beverage, Gaming, Retail & Wholesale, Travel & Tourism, Video ServicesLanguage
EnglishWhat's included
| Service Tiers |
Starter
$160
|
Standard
$320
|
Advanced
$640
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 40 | 80 | 160 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$4
Email Support
(+ 7 Days)
+$14Frequently asked questions
About Saif
Technical Customer Support Specialist | E-Commerce & Live Chat Expert
6th of October City, Egypt - 6:11 pm local time
I offer fast, professional technical support through live chat and email.
keeping your customers happy and your business running smoothly.
I am specialized in e-commerce customer support, handling order issues, account problems, payment disputes, product inquiries. I manage 5-8 simultaneous chats without sacrificing quality, and I respond within 2 minutes.
What I can help with:
✅ Live chat & email support (Zendesk, Freshdesk, and other helpdesk software)
✅ E-commerce support (Shopify, order tracking, order returns and refunds)
✅ Customer support in English & Arabic
✅ Account & technical troubleshooting
I’ve got real experience supporting customers on e-commerce and gaming platforms, so I can hit the ground running on day one.
I am available for flexible shifts including evenings and weekends. Let's chat.
Steps for completing your project
After purchasing the project, send requirements so Saif can start the project.
Delivery time starts when Saif receives requirements from you.
Saif works on your project following the steps below.
Revisions may occur after the delivery date.
Review requirements and get platform access
I review your requirements, scripts, and templates, then get access to your support platform to begin work immediately.
Handle customer inquiries
I manage all customer chats and emails professionally, resolving order issues, complaints, and general inquiries within agreed response times.