You will get Professional Live Chat & Email Customer Support
Project details
I'm a Customer Support Specialist with 5+ years of enterprise-trained experience at ibex, handling live U.S. campaigns for Walmart International and Republic Services. I manage chat, email, and phone support, resolving billing, order, account, and service issues accurately the first time, not just closing tickets fast.
What sets me apart: I bring enterprise-level standards (92%+ CSAT, 85% first-contact resolution, under 45-second response times) to businesses that need reliable support without hiring a full in-house team. I'm comfortable managing 3-4 concurrent chats, trained on Zendesk, Gorgias, Tidio, LiveChat, and Shopify, and experienced in handling escalations calmly and professionally.
I don't just answer tickets I understand the issue, communicate clearly, resolve it accurately, and document everything so your support stays consistent even as volume grows. If you need dependable, U.S.-Facing Customer support, I'll fit into your existing workflow quickly.
What sets me apart: I bring enterprise-level standards (92%+ CSAT, 85% first-contact resolution, under 45-second response times) to businesses that need reliable support without hiring a full in-house team. I'm comfortable managing 3-4 concurrent chats, trained on Zendesk, Gorgias, Tidio, LiveChat, and Shopify, and experienced in handling escalations calmly and professionally.
I don't just answer tickets I understand the issue, communicate clearly, resolve it accurately, and document everything so your support stays consistent even as volume grows. If you need dependable, U.S.-Facing Customer support, I'll fit into your existing workflow quickly.
Project Type
Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$100
|
Advanced
$200
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Revisions | 3 | 4 | 7 |
About Waris
Customer Support Specialist | Email, Chats | Live Chat Support
Karachi, Pakistan - 12:35 am local time
I'm a Customer Support Specialist with 5+ years of enterprise-trained experience at ibex, supporting U.S. customers on live, high-volume campaigns for Walmart International and Republic Services. I handle order, billing, account, and service issues across live chat, email, and phone, resolving problems accurately the first time, not just closing tickets fast.
I hold a B.S. in Applied Physics from NED University of Engineering & Technology, which shapes how I work. I diagnose the root cause methodically rather than guessing at a quick fix.
𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 & 𝗡𝗶𝗰𝗵𝗲𝘀 𝗜'𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱
🔹 E-commerce & Retail Walmart International (voice support, order & account issues)
🔹 Utilities & Field Services Republic Services (advanced billing, service coordination)
🔹 Enterprise/Fortune 500-standard environments trained to strict KPI, NPS, and QA benchmarks
𝗪𝗵𝗮𝘁 𝗜 𝗖𝗮𝗻 𝗛𝗲𝗹𝗽 𝗪𝗶𝘁𝗵
🔹 Live chat, email, and phone support for your customers
🔹 Order tracking, billing questions, refunds, and account issues
🔹 Handling escalations and difficult customer conversations calmly
🔹 Ticket and inbox management, cleanup, and organization
🔹 Writing and following SOPs so support stays consistent
𝗧𝗼𝗼𝗹𝘀 𝗜 𝗨𝘀𝗲
🔹 Helpdesk & Ticketing: Zendesk, Gorgias
🔹 Live Chat: Tidio, LiveChat, NICE CXone
🔹 E-commerce: Shopify (order management, tracking, returns)
🔹 General: CRM software, email inbox management, SOP documentation
𝗠𝘆 𝗣𝗿𝗼𝗰𝗲𝘀𝘀
1️⃣ Listen and understand the full issue before responding, no assumptions
2️⃣ Diagnose identify the root cause, not just the symptom
3️⃣ Resolve fix it accurately the first time, using the right tool/system
4️⃣ Follow up confirm the customer is satisfied before closing
𝗪𝗵𝗮𝘁 𝗠𝗮𝗸𝗲𝘀 𝗠𝗲 𝗗𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝘁
✅ Analytical background in Applied Physics degree means I troubleshoot systematically, not by trial and error
✅ Fast track record, three role promotions in under a year and a half at an enterprise BPO
✅ Certified, not just claimed, Zendesk Support Certified Specialist and HubSpot Inbound Certified
✅ Enterprise discipline, trained to Fortune 500-level KPI, NPS, and QA standards
✅ Full ownership, I don't just close tickets, I confirm the customer is actually satisfied first.
𝗪𝗵𝘆 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲
✅ 92%+ CSAT consistently high customer satisfaction
✅ 85% first-contact resolution fewer follow-ups, faster fixes
✅ Under 45-second response times no customer left waiting
✅ Comfortable managing 3-4 concurrent chats without dropping quality
✅ Enterprise-trained, held to Fortune 500-level support standards at ibex
✅ Bilingual (Spanish-English), flexible for brands needing multilingual support
𝗥𝗲𝗮𝗱𝘆 𝗳𝗼𝗿 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗮𝘁 𝗮𝗰𝘁𝘂𝗮𝗹𝗹𝘆 𝗿𝗲𝘀𝗼𝗹𝘃𝗲𝘀 𝗶𝘀𝘀𝘂𝗲𝘀 𝗶𝗻𝘀𝘁𝗲𝗮𝗱 𝗼𝗳 𝗷𝘂𝘀𝘁 𝗰𝗹𝗼𝘀𝗶𝗻𝗴 𝘁𝗶𝗰𝗸𝗲𝘁𝘀? 𝗦𝗲𝗻𝗱 𝗺𝗲 𝘆𝗼𝘂𝗿 𝗰𝘂𝗿𝗿𝗲𝗻𝘁 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄 𝗮𝗻𝗱 𝗜'𝗹𝗹 𝘀𝗵𝗼𝘄 𝘆𝗼𝘂 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝗵𝗼𝘄 𝗜'𝗱 𝗳𝗶𝘁 𝗶𝗻 𝘀𝘁𝗮𝗿𝘁𝗶𝗻𝗴 𝘁𝗼𝗱𝗮𝘆.
Customer Service Representative | Customer Support Specialist | Live Chat Support | Email Support | Phone Support | Shopify Customer Support | E-commerce Support | Order Tracking & Refunds | Billing Support | Help Desk Support | Zendesk | Gorgias | CRM Management | Bilingual Support (Urdu-English) | Remote Customer Service | Ticket Management | Virtual Assistant | Technical Support | Customer Retention
Steps for completing your project
After purchasing the project, send requirements so Waris can start the project.
Delivery time starts when Waris receives requirements from you.
Waris works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Access Setup
I review your tools, SOPs, and brand voice, then confirm login access and align on workflow expectations.
Live Support Coverage Begins
I share regular updates on ticket volume, resolution rates, and any recurring issues worth your attention.