You will get professional non voice live chat support
Project details
Hi there! If you are looking for a reliable person to handle your website live chat and customer messages without any stress, I am here to help.
I strictly provide non voice (text only) chat support and message management. I have over 5 years of experience working as a freelancer, and I have also spent years handling chat support for huge global brands and e-commerce stores. I know exactly how to talk to customers politely and solve their problems quickly.
What I can do for you:
• Live Chat Support: Answering your website visitors instantly.
• Order & Ticket Help: Handling returns, refunds, and tracking orders.
• Multi-tasking: Managing 3 to 4 chats at the same time easily.
Tools I am comfortable with:
Zendesk, Shopify, Tidio, Intercom, Freshdesk, Slack, and Discord.
Why work with me?
✔ 100% Non-Voice: I only focus on typing, fast replies, and great grammar.
✔ Experienced: I already know how professional customer support works.
✔ Quick Learner: Just give me your FAQs, and I will learn your business in a few hours.
Drop a message or choose a package to get started / and for a custom quote!
I strictly provide non voice (text only) chat support and message management. I have over 5 years of experience working as a freelancer, and I have also spent years handling chat support for huge global brands and e-commerce stores. I know exactly how to talk to customers politely and solve their problems quickly.
What I can do for you:
• Live Chat Support: Answering your website visitors instantly.
• Order & Ticket Help: Handling returns, refunds, and tracking orders.
• Multi-tasking: Managing 3 to 4 chats at the same time easily.
Tools I am comfortable with:
Zendesk, Shopify, Tidio, Intercom, Freshdesk, Slack, and Discord.
Why work with me?
✔ 100% Non-Voice: I only focus on typing, fast replies, and great grammar.
✔ Experienced: I already know how professional customer support works.
✔ Quick Learner: Just give me your FAQs, and I will learn your business in a few hours.
Drop a message or choose a package to get started / and for a custom quote!
Purpose
BusinessIndustry
Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Ecommerce, Education, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Real Estate, Retail & Wholesale, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$25
|
Standard
$60
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 7 days |
Number of Hours of Work | 5 | 20 | 40 |
Scriptwriting | - | ||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Frequently asked questions
About Syed Ameer
Virtual representative Pakistan | Live Chat Agent | Email Support
Karachi, Pakistan - 4:27 am local time
With 10+ years of experience in Shopify Customer Support, Social Media Management, Live Chat Support, and Order Operations, I help brands deliver outstanding customer experiences while keeping their online presence active and professional.
✅ My Expertise:
• Shopify Customer Support & Order Management
• Email Support & Live Chat Support (Strictly Non-Voice)
• Social Media Customer Support & Page Moderation
• Social Media Account Management & Content Scheduling
• Order Processing, Tracking & Fulfillment Updates
• Refunds, Returns & Exchanges Processing
• Chargeback & Dispute Management
• Virtual Assistant & Administrative Services
📱 Social Media & Shopify Tasks I Handle:
• Managing customer inquiries across Instagram, Facebook, and TikTok DMs/Comments
• Moderating social media pages and business groups to remove spam, links, and scams
• Scheduling posts and managing daily social media channel activity
• Handling customer chat queues and support tickets instantly
• Processing refunds, cancellations, and updating shipping details on Shopify
• Managing high-volume support inboxes and customer follow-ups
💻 Tools & Platforms:
Shopify, Meta Business Suite, Instagram, Facebook, TikTok, Zendesk, Tidio, Gorgias, Freshdesk, Help Scout, Gmail, Outlook, Google Sheets, Slack, and Discord.
🌍 Multilingual Customer Support:
I use AI translation tools to provide professional support for customers worldwide, helping eCommerce brands communicate effectively across different markets.
⭐ Why Clients Hire Me:
• 10+ Years of Dedicated Freelance Experience
• Strong Shopify, E-commerce & Social Media Knowledge
• Fast Response & High Interaction Times
• Excellent Written Communication & Brand Voice Adaptation
• Detail-Oriented, Reliable & Tech-Savvy
• Reply to fast
• Available on Weekends
Whether you need a Shopify Customer Support Representative, Social Media Manager, Live Chat Agent, Email Specialist, or Virtual Assistant, I can help your business stay organized and keep your customers happy.
📩 Send me a message, and let's discuss how I can support your business today.
Best Regards,
Syed Ameer Ahmed
Steps for completing your project
After purchasing the project, send requirements so Syed Ameer can start the project.
Delivery time starts when Syed Ameer receives requirements from you.
Syed Ameer works on your project following the steps below.
Revisions may occur after the delivery date.
Setup & Getting Started
You give me access to your chat tool and share your basic business details or FAQs. I will study them and set up everything according to your timings.