You will get Professional Shopify Customer Support (5 hours)
Project details
Looking for a reliable Shopify Customer Support Virtual Assistant who genuinely cares about your customers? I help Shopify and e-commerce brands provide fast, friendly, and professional support through email, live chat, and order management. With over 3 years of customer service experience supporting DTC and dropshipping brands, I can handle order inquiries, shipping updates, returns, refunds, subscriptions, and Shopify admin tasks. I also assist with product listings, order fulfillment, and carrier coordination. My goal is to represent your brand professionally, resolve customer concerns efficiently, and create a positive experience that keeps customers coming back. Whether you need ongoing support or help with daily operations, I'm here to make your workload lighter and your customers happier.
Project Type
Data Entry, Ecommerce Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$25
|
Standard
$145
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 1 day | 7 days | 14 days |
Number of Revisions | 0 | 0 | 0 |
About Grachelle
Shopify Customer Support VA | Helping E-commerce Brands
Taguig, Philippines - 4:34 pm local time
I help businesses deliver exceptional customer experiences by managing email and chat support, resolving customer concerns, and ensuring every interaction reflects the brand's values. I understand the fast-paced nature of e-commerce and know how important it is to provide timely, accurate, and empathetic support.
Here's how I can help:
Customer Email & Chat Support
Shopify Order Management
Order Tracking & Shipping Updates
Returns, Refunds & Exchanges
Subscription Management
Order Cancellations & Replacements
Carrier Coordination & Delivery Issue Resolution
Product Inquiries & Pre-Sales Support
Tools I’ve worked with:
Shopify
Richpanel
Gorgias
Re:amaze
Parcel Panel
17TRACK
Slack
Google Workspace
Having worked with DTC and dropshipping brands, I'm familiar with handling high ticket volumes, managing customer expectations around shipping timelines, coordinating with fulfillment partners, and resolving delivery issues while maintaining a positive customer experience.
I'm proactive, detail-oriented, and committed to representing your brand with professionalism and care. My goal is to help you build customer trust, improve satisfaction, and give you more time to focus on growing your business.
If you're looking for a dependable Shopify Customer Support VA who can jump in and make an impact from day one, I'd love to be part of your team.
Steps for completing your project
After purchasing the project, send requirements so Grachelle can start the project.
Delivery time starts when Grachelle receives requirements from you.
Grachelle works on your project following the steps below.
Revisions may occur after the delivery date.
Project Discussion & Access
We'll discuss your requirements, goals, and the tools I'll be using. You'll provide the necessary access to your Shopify store and support platforms.
Setup & Review
I'll review your existing workflows, FAQs, customer support process, and store settings to ensure I follow your brand standards.