You will get Professional Shopify Customer Support and Ticket Management
Project details
I offer professional customer support and ticket management services for Shopify and e-commerce brands. I will handle your daily customer emails, live chats, and helpdesk inquiries with a high level of empathy and efficiency.
My services include:
• Order management and tracking updates
• Processing refunds, returns, and exchanges according to your store policy
• Resolving delivery delays and shipping issues
• De-escalating frustrated or angry buyers to maintain a high customer satisfaction rate
I can quickly adapt to your internal guidelines and learn new tools through Loom video instructions. Let's work together to keep your store's customer service at an excellent level!
My services include:
• Order management and tracking updates
• Processing refunds, returns, and exchanges according to your store policy
• Resolving delivery delays and shipping issues
• De-escalating frustrated or angry buyers to maintain a high customer satisfaction rate
I can quickly adapt to your internal guidelines and learn new tools through Loom video instructions. Let's work together to keep your store's customer service at an excellent level!
Industry
Consumer Goods, Ecommerce, Logistics & Supply Chain Management, Retail & Wholesale, Technology & InternetPlatform
Amazon, BigCommerce, ShopifyLanguage
EnglishWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 7 days
- Management Duration (Days) 7
- Inventory Management
- Customer Assistance
About Aisulu
Shopify Customer Support Specialist | Live Chat & E-commerce
Tokmok, Kyrgyzstan - 2:35 pm local time
How I can help your online store:
- Live Chat Support: Answering customer questions about sizing, materials, and stock availability.
- Order Tracking & Logistics: Helping buyers track their shipments and resolve delivery issues.
- Returns & Exchanges: Processing returns smoothly according to your store policy.
I am detail-oriented, quick to learn new tools like Loom or Zendesk, and always ready to help your business grow!
Steps for completing your project
After purchasing the project, send requirements so Aisulu can start the project.
Delivery time starts when Aisulu receives requirements from you.
Aisulu works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and Daily Ticket Resolution
I will gain access to your system, review your store guidelines, and begin managing customer inquiries, processing returns, and resolving shipping issues on a daily basis.