You will get professional Shopify customer support via Email
Project details
Running an online store becomes difficult when customer enquiries, order issues, refunds and complaints start pilling up.
I provide reliable Shopify customer support that helps e-commerce brands respond professionally, resolve customer issues and deliver a better shopping experience.
I can handle:
Email and live chat support
Order -status enquiries
Returns and refunds
Exchanges and cancellations
Shipping and delivery questions
Product enquiries
Customer complaints
Shopify order-related support
customer follow-ups
I understand that every customer interactions can affect your brand's reputation and repeat purchases.
My goal is simple: to take customer-support tasks off your plate while making sure your customers feel heard, valued and supported.
If you need a dependable customer support specialist who can represent your brand professionally, I'm ready to help.
I provide reliable Shopify customer support that helps e-commerce brands respond professionally, resolve customer issues and deliver a better shopping experience.
I can handle:
Email and live chat support
Order -status enquiries
Returns and refunds
Exchanges and cancellations
Shipping and delivery questions
Product enquiries
Customer complaints
Shopify order-related support
customer follow-ups
I understand that every customer interactions can affect your brand's reputation and repeat purchases.
My goal is simple: to take customer-support tasks off your plate while making sure your customers feel heard, valued and supported.
If you need a dependable customer support specialist who can represent your brand professionally, I'm ready to help.
Industry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$70
|
Advanced
$130
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 14 days |
Number of Hours of Work | 2 | 8 | 10 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$30 - $130
Additional Hour of Work
+$20
Extra 2 hours of support
(+ 2 Days)
+$30
Weekend Support
(+ 2 Days)
+$50
Customer Support SOP
(+ 1 Day)
+$50Frequently asked questions
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PD
Paula D.
Nov 10, 2025
Meditation/visualization experiment participant
PD
Paula D.
Mar 4, 2025
Meditation / Visualization experiment participant
About Miriam Chiemeka
E-commerce Customer Support Specialist | Shopify | Customer Retention
Lagos, Nigeria - 8:18 pm local time
Your customers have questions.
Your inbox keeps growing.
And your team is spending too much time solving the same problems.
I fix that.
I help e-commerce brands and growing businesses deliver fast, human customer support that keeps customers happy and coming back.
I have:
• Handled 10,000+ customer enquiries
• Supported 3+ DTC brands
• Achieved up to 50% increase in repeat purchases for Shopify stores
• Maintained 95%+ first-response resolution • Achieved 4.9/5 CSAT
I can help with:
• Email, Live Chat & Phone Support
• Shopify & WooCommerce Support
• Orders, Returns & Refunds
• Complaint Resolution
• CRM & Ticket Management
• Customer Retention
• SOPs & Process Improvement
I am experienced with tools including Zendesk, Gorgias, Freshdesk, Intercom, Re, HubSpot, Shopify, WooCommerce, Google Workspace, Excel, and more.
I don't just answer tickets.
I find the problem, solve it, and look for ways to stop it from happening again.
The result?
Faster responses. Happier customers. Fewer repetitive questions. More repeat business.
If you need a Customer Support Specialist who takes ownership and makes customers feel heard, let's talk.
Let’s discuss how I can simplify your workload, improve your customer experience, and help your business operate more efficiently. Click the “Invite to Job” or “Hire” button, and let’s get started today.
Steps for completing your project
After purchasing the project, send requirements so Miriam Chiemeka can start the project.
Delivery time starts when Miriam Chiemeka receives requirements from you.
Miriam Chiemeka works on your project following the steps below.
Revisions may occur after the delivery date.
E-commerce project steps
Step 1- Understand your business Step 2-Learn your brand voice step 3-handle customer enquires Step 4-Resolve and follow-up