You will get professional social media customer support for your business
Rising Talent
Project details
Looking for a reliable Social Media Customer Support Specialist who can represent your brand professionally and keep your customers happy? You're in the right place.
I provide high-quality customer support through Instagram, Facebook, TikTok, and other social media platforms. I handle direct messages (DMs), comments, customer inquiries, complaints, order updates, product questions, and general support with a friendly, professional, and customer-focused approach.
My goal is to ensure every customer receives a fast, accurate, and positive response that reflects your brand's voice. I communicate with patience and empathy, resolve issues efficiently, and help build long-term customer loyalty. Whether it's answering product questions, handling order-related concerns, or responding to comments and inbox messages, I deliver prompt, professional support that enhances your customers' experience.
I pay close attention to detail, maintain clear communication, and provide consistent, high-quality service. If you're looking for a dependable extension of your team, I'm ready to help your business grow through exceptional customer support.
I provide high-quality customer support through Instagram, Facebook, TikTok, and other social media platforms. I handle direct messages (DMs), comments, customer inquiries, complaints, order updates, product questions, and general support with a friendly, professional, and customer-focused approach.
My goal is to ensure every customer receives a fast, accurate, and positive response that reflects your brand's voice. I communicate with patience and empathy, resolve issues efficiently, and help build long-term customer loyalty. Whether it's answering product questions, handling order-related concerns, or responding to comments and inbox messages, I deliver prompt, professional support that enhances your customers' experience.
I pay close attention to detail, maintain clear communication, and provide consistent, high-quality service. If you're looking for a dependable extension of your team, I'm ready to help your business grow through exceptional customer support.
Industry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Lifestyle, Music, Real Estate, Retail & Wholesale, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$70
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 16 | 24 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
2 reviews
(2)
(0)
(0)
(0)
(0)
This project doesn't have any reviews.
DS
David S.
Jul 2, 2026
Customer Support Representative For Fashion Brand (Short-Term)
I really enjoyed working with Amna. She is responsible, communicates clearly, and delivers quality work within deadlines. She managed everything in a smooth and professional way. I would definitely hire her again and recommend her to anyone looking for a fast, dependable customer service agent.
SM
Sidra M.
Jun 7, 2026
Customer Support Agent (Email Support)
Great work on handling customer email support. Communication was professional, responses were timely, and customer inquiries were managed efficiently. Reliable freelancer and a pleasure to work with.
About Amna
Customer Service | Shopify Customer Support | Email & Live Chat
100%
Job Success
Multan, Pakistan - 10:28 am local time
🟢 Hello there, I help 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 brands deliver fast, friendly, and professional customer support through 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁, order management, refunds, & 𝗰𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀 so you can focus on growing your business instead of managing customer inquiries.
With 4+ years of experience in 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 and 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲, I've supported 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 brands across fashion, beauty, healthcare, home, gaming, and dropshipping industries. From handling customer inquiries to managing 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁, 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁, order management, refunds, supplier communication, and chargebacks, I've helped businesses improve customer satisfaction, reduce support workload, and build lasting customer relationships.
𝗛𝗼𝘄 𝗜 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗕𝗿𝗮𝗻𝗱𝘀
• 𝗘𝗺𝗮𝗶𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Fast, professional, and brand-focused communication.
• 𝗟𝗶𝘃𝗲 𝗖𝗵𝗮𝘁 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Real-time assistance that improves customer experience and resolves issues efficiently.
• 𝗢𝗿𝗱𝗲𝗿 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Order processing, tracking, modifications, customer updates, and reducing 𝗪𝗜𝗦𝗠𝗢 ("Where Is My Order?") inquiries.
• 𝗥𝗲𝗳𝘂𝗻𝗱𝘀 & 𝗥𝗲𝘁𝘂𝗿𝗻𝘀: Processing refunds, exchanges, cancellations, and return requests professionally.
• 𝗖𝗵𝗮𝗿𝗴𝗲𝗯𝗮𝗰𝗸𝘀 & 𝗗𝗶𝘀𝗽𝘂𝘁𝗲𝘀: Preparing supporting evidence and managing payment disputes to help protect revenue.
🛒 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀
• Order Management & Tracking
• Customer Information Updates
• Discount Codes & Promotions
• Refunds, Returns & Exchanges
• Supplier Coordination
• Chargebacks & Disputes
🌍 𝗜𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗜’𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱
• Fashion • Beauty • Skincare • Health & Wellness • Home & Living • Jewelry • Pet Products • Gaming • Dropshipping • DTC Brands • High-Ticket Shopify Stores
🧰 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀 𝗜 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵
Experienced with the tools trusted by 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗮𝗻𝗱 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 brands, allowing me to integrate quickly into existing workflows.
• 𝗛𝗲𝗹𝗽𝗱𝗲𝘀𝗸 & 𝗖𝗥𝗠: Help Scout, Zendesk, Gorgias, Freshdesk, Zoho CRM, Reamaze, Trengo, Richpanel, eDesk, Odoo Helpdesk, and other customer support platforms.
• 𝗧𝗲𝗮𝗺 𝗖𝗼𝗹𝗹𝗮𝗯𝗼𝗿𝗮𝘁𝗶𝗼𝗻: Slack, Microsoft Teams, Skype, WhatsApp, Discord, WeChat, and Service Point.
• 𝗢𝗿𝗱𝗲𝗿 & 𝗦𝗵𝗶𝗽𝗺𝗲𝗻𝘁 𝗧𝗿𝗮𝗰𝗸𝗶𝗻𝗴: USPS, UPS, DHL, FedEx, 17TRACK, 24TRACK, YunExpress, PostNL, Universal Parcel Tracking, Global Tracking, and similar platforms.
• 𝗠𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹 𝗦𝘂𝗽𝗽𝗼𝗿𝘁: Providing natural customer support in German, French, Spanish, Italian, Dutch, Portuguese, Arabic, Turkish, Russian, and more using ChatGPT and DeepL.
💼 𝗣𝗿𝗼𝘃𝗲𝗻 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 & 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲
I've supported Shopify and e-commerce brands across multiple industries, including:
𝗙𝗮𝘀𝗵𝗶𝗼𝗻 & 𝗟𝗶𝗳𝗲𝘀𝘁𝘆𝗹𝗲: Seraphae, Svelte, Fablien, Monikahouse, Norry Fashion, Five Leafs, NoirCrew, Grace London, Hugo & James, Elego, Jack & Grace.
𝗛𝗼𝗺𝗲 & 𝗟𝗶𝘃𝗶𝗻𝗴: Optimal Houses, Balma Home, Parisignature, OZ Home Hub, Maison Raniee.
𝗛𝗲𝗮𝗹𝘁𝗵, 𝗕𝗲𝗮𝘂𝘁𝘆 & 𝗪𝗲𝗹𝗹𝗻𝗲𝘀𝘀: SensePro, Rosabella, Happy Nails.
𝗚𝗮𝗺𝗶𝗻𝗴 & 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆: Elle Modding, K Smart Watch, Gear Tech, Adventure Mart.
𝗢𝘁𝗵𝗲𝗿 𝗘-𝗰𝗼𝗺𝗺𝗲𝗿𝗰𝗲 𝗕𝗿𝗮𝗻𝗱𝘀: DeAutoUnie, TinyWonders, Redhoumy, Trymireva, Euroxen Trade.
⭐ 𝗪𝗵𝘆 𝗖𝗹𝗶𝗲𝗻𝘁𝘀 𝗖𝗵𝗼𝗼𝘀𝗲 𝗠𝗲
• Shopify & E-commerce focused Customer Support
• Fast response times with professional communication
• End-to-end Order Management experience
• Chargebacks & Payment Dispute expertise
• Multilingual Customer Support
• Ready to integrate into your existing workflow with minimal onboarding
During peak seasons, I can scale support with trained team members under my supervision while remaining your direct point of contact and maintaining consistent service quality.
💬 If you're looking for a reliable 𝗦𝗵𝗼𝗽𝗶𝗳𝘆 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 specialist who can represent your brand professionally and deliver exceptional customer experiences, I'd be happy to discuss how I can support your business.
Thanks,
Amna qaiser 👨💻
Steps for completing your project
After purchasing the project, send requirements so Amna can start the project.
Delivery time starts when Amna receives requirements from you.
Amna works on your project following the steps below.
Revisions may occur after the delivery date.
Store & Support Setup
I will review your store details, products, policies, and support guidelines to understand your brand and customer service requirements.
Customer Message Handling
I will manage customer emails, live chat, social media messages, order inquiries, tracking updates, returns, and refunds professionally.