You will get Professional SOP and Workflow Documentation for Your Business
Project details
I bring a rare blend of customer support, ecommerce, and operations experience to SOP creation, which means your processes are documented not just clearly but in a way that teams can actually understand and follow. You get polished, practical SOPs that reduce errors, improve efficiency, and help your business scale smoothly.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$45
|
Standard
$125
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 0 | 0 | 0 |
About Kelli
Customer Experience Support Professional
Irvine, United States - 10:24 am local time
If you need a dependable Customer Support and Operations Specialist that can take work off your plate immediately, I’m here to help. I bring 10+ years of experience supporting customers, managing order workflows, resolving issues, coordinating logistics, and improving internal processes for high-volume retail and supply chain environments.
I’ve worked across Customer Success, Supply Chain, and Account Management, giving me a unique ability to understand both the customer experience and the operational side behind the scenes. This means I can communicate clearly, solve problems quickly, and ensure your customers get accurate, timely responses.
How I Can Help You:
• Email and chat support
• Order tracking, updates, delivery confirmations
• Customer escalations and issue resolution
• Refunds, returns, replacements, and policy communication
• SAP order/stock lookups and status updates
• Logistics and carrier follow-ups
• Data entry, CRM updates, inbox management
• Vendor/warehouse communication
• EDI support and issue review (850, 856, 810)
• Customer Success and retention support
What You Can Expect From Me:
• Fast, accurate communication
• Professional, friendly customer messaging
• Strong ownership of tasks
• Zero-drama reliability
• Clear follow-through and status updates
• Ability to work independently with minimal oversight
Tools I Work With:
SAP • Retail Link • Salesforce • Zendesk • Gorgias • Intercom • Shopify • NetSuite • TMS/3PL portals • Outlook • Gmail
Industries I Support:
E-commerce • Retail • Supply Chain • Logistics • CPG • SaaS • Marketplace brands • Service providers
If you want customer support and operations handled correctly the first time with professionalism and strong attention to detail - I’m ready to get started.
Steps for completing your project
After purchasing the project, send requirements so Kelli can start the project.
Delivery time starts when Kelli receives requirements from you.
Kelli works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Materials
I review your process description, notes, screenshots, or system access to understand the workflow.
Map the Process
I outline the steps, decision points, and requirements to ensure the process is accurate and complete.