You will get Professional support that improves customer satisfaction and retention
Project details
You will receive professional, SLA-driven customer support that protects your brand reputation and improves customer retention.
With over 10 years of experience in remote customer service, I specialize in supporting e-commerce and online businesses through high-volume email and live chat management. I don’t just respond to tickets — I optimize workflows, reduce escalations, and improve response times.
I have supported brands handling 80–120+ daily tickets while maintaining 95%+ customer satisfaction. My approach is structured, proactive, and detail-oriented.
If you need reliable support that strengthens your customer experience while freeing up your time to grow your business, I’m here to help.
With over 10 years of experience in remote customer service, I specialize in supporting e-commerce and online businesses through high-volume email and live chat management. I don’t just respond to tickets — I optimize workflows, reduce escalations, and improve response times.
I have supported brands handling 80–120+ daily tickets while maintaining 95%+ customer satisfaction. My approach is structured, proactive, and detail-oriented.
If you need reliable support that strengthens your customer experience while freeing up your time to grow your business, I’m here to help.
Purpose
BusinessIndustry
Business Services & Consulting, Data Analytics, Ecommerce, Gaming, Nonprofit, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$320
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 10 days |
Number of Hours of Work | 40 | 40 | 80 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | - | ||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$2
Summary Report
(+ 3 Days)
+$20
Social Media Replies
(+ 3 Days)
+$20
Email Support
(+ 2 Days)
+$10About Damaris
Experienced E-commerce Customer Service VA | 98 Percent Satisfaction
Narok, Kenya - 1:40 pm local time
🔹 Key Strengths:
Customer Satisfaction: Skilled in resolving issues swiftly, boosting retention rates.
Remote Work Expertise: Proven track record of managing customer queries independently from remote locations.
Tech-Savvy: Comfortable with CRMs like Zendesk, Gorgias, Salesforce, Avaya and Connex
Clear Communication: Exceptional written and verbal communication skills.
Problem Solving: Quick thinker with a proactive approach to resolving challenges.
🔹 Why Work With Me?
I understand that your customers are the heartbeat of your business, and I’m here to make sure they receive the support they deserve. I’m reliable, detail-oriented, and genuinely passionate about making every customer interaction a positive one.
Let’s work together to elevate your customer support experience. Looking forward to connecting!
Steps for completing your project
After purchasing the project, send requirements so Damaris can start the project.
Delivery time starts when Damaris receives requirements from you.
Damaris works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1: Requirements & Access
Purchase the project and provide support details, tools used, ticket volume, and system access.
Step 2: Workflow Review & Setup
I review your current processes, templates, and SLAs to ensure alignment with your brand voice and goals.