You will get Professional Technical Support Services | CSR
Rising Talent
Rising Talent
Project details
You will get reliable, structured, and professional Technical Support that resolves issues quickly, reduces ticket backlog, and improves customer satisfaction.
If your business is facing recurring technical problems, delayed ticket responses, frustrated users, or disorganized helpdesk workflows — I will streamline your support system and ensure smooth technical operations.
With 3.5+ years of experience in Technical Support and Helpdesk Management, I specialize in troubleshooting, CRM ticket handling, and remote assistance for SaaS and ecommerce businesses.
➤➤𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝗱:
➤ Helpdesk & Ticket Management (Zendesk, HubSpot)
➤ Email, Chat & Phone Technical Support
➤ Remote Troubleshooting (Zoom, AnyDesk)
➤ Login & Portal Issue Resolution
➤ System Configuration & Setup Assistance
➤ Bug Reporting & Documentation
➤ Escalation Handling & SLA Monitoring
➤ Knowledge Base & SOP Creation
➤ CRM Workflow Optimization
➤ SaaS & Ecommerce Technical Assistance
Message me today to strengthen your technical support system and deliver seamless service to your customers.
If your business is facing recurring technical problems, delayed ticket responses, frustrated users, or disorganized helpdesk workflows — I will streamline your support system and ensure smooth technical operations.
With 3.5+ years of experience in Technical Support and Helpdesk Management, I specialize in troubleshooting, CRM ticket handling, and remote assistance for SaaS and ecommerce businesses.
➤➤𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝘀 𝗜𝗻𝗰𝗹𝘂𝗱𝗲𝗱:
➤ Helpdesk & Ticket Management (Zendesk, HubSpot)
➤ Email, Chat & Phone Technical Support
➤ Remote Troubleshooting (Zoom, AnyDesk)
➤ Login & Portal Issue Resolution
➤ System Configuration & Setup Assistance
➤ Bug Reporting & Documentation
➤ Escalation Handling & SLA Monitoring
➤ Knowledge Base & SOP Creation
➤ CRM Workflow Optimization
➤ SaaS & Ecommerce Technical Assistance
Message me today to strengthen your technical support system and deliver seamless service to your customers.
What's included $99
These options are included with the project scope.
$99
- Delivery Time 3 days
- Number of Revisions 2
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MH
Marisa H.
Mar 12, 2026
Customer Support Lead (Help Scout + Onboarding + RootsTech)
Great attitude, smart, and capable. Will hire again.
About Asad Ullah
Customer Support & CRM Specialist | Zendesk | HubSpot | Ecommerce
Karachi, Pakistan - 8:33 am local time
With 3.5+ years of hands on customer support experience across ecommerce, SaaS, and CRM driven businesses, I help companies deliver fast, consistent, and human support across email, live chat, and phone without letting a single ticket fall through the cracks.
Here's what working with me looks like:
✅ Tickets resolved faster
I manage high volume queues using Zendesk and Help Scout, consistently maintaining low first response times across email and chat channels.
✅ Customers who come back
My last client (5.0 ★ rating) described me as "great attitude, smart, and capable" and immediately said they'd hire again. That is the standard I hold myself to on every contract.
✅ CRM that actually works for you
I set up, manage, and optimize HubSpot and Zendesk workflows so your team spends less time on admin and more time building customer relationships.
✅ Ecommerce support you can scale
From Shopify order issues to Amazon account health, refund management, and dispute resolution, I have handled it across multiple storefronts.
What I bring to your team:
• Certified Zendesk Explore CX Analyst (April 2026) and HubSpot Inbound Certification (Upwork Verified)
• Tools Zendesk, HubSpot, Help Scout, Loom, AnyDesk, Zoom, Freshdesk
• Channels Email, live chat, phone or voice, social support
• Specialties Technical troubleshooting, onboarding, complaint resolution, CRM workflows, SaaS support
Available now | 0–4 hour response time | English (Native)
If you need a reliable support specialist who treats your customers like they matter, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Asad Ullah can start the project.
Delivery time starts when Asad Ullah receives requirements from you.
Asad Ullah works on your project following the steps below.
Revisions may occur after the delivery date.
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