You will get Professional UK Customer Support & Sales Call Handling
Project details
Project Summary
You will get professional UK-based customer support, sales call handling, lead follow-up and admin support from a reliable freelancer working from a private office. I can help with inbound calls, outbound calls, email support, live chat, appointment setting, CRM updates and clear reporting.
I will represent your business in a friendly, organised and professional manner while following your script, process and customer handling instructions. This service is ideal for businesses that need help responding to enquiries, contacting leads, booking appointments, following up with customers or managing day-to-day customer communication.
Project Steps
Client sends business details, scripts, lead lists and access needed.
I review your process, instructions and reporting requirements.
I complete the agreed calls, emails, live chat or admin support.
I update your CRM, spreadsheet or notes with clear outcomes.
I send a summary of completed work and any follow-up actions.
You will get professional UK-based customer support, sales call handling, lead follow-up and admin support from a reliable freelancer working from a private office. I can help with inbound calls, outbound calls, email support, live chat, appointment setting, CRM updates and clear reporting.
I will represent your business in a friendly, organised and professional manner while following your script, process and customer handling instructions. This service is ideal for businesses that need help responding to enquiries, contacting leads, booking appointments, following up with customers or managing day-to-day customer communication.
Project Steps
Client sends business details, scripts, lead lists and access needed.
I review your process, instructions and reporting requirements.
I complete the agreed calls, emails, live chat or admin support.
I update your CRM, spreadsheet or notes with clear outcomes.
I send a summary of completed work and any follow-up actions.
Purpose
BusinessIndustry
Animals & Pets, Business Services & Consulting, Construction, Events Planning, Food & Beverage, Hardware & Electronics, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$15
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Number of Hours of Work | 2 | 5 | 9 |
Scriptwriting | - | ||
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
3 reviews
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AP
Adriano P.
May 29, 2026
UK Call Center Agent
Stephen has performed well in managing accruals for our medical research studies. Beyond his performance, he has shown great loyalty to the company and is always readily available when needed. He is dependable and has a solid work ethic — a great person to work with.
BA
Bhumika A.
May 6, 2025
Receptionist for Lead Management
NS
Niall S.
Jun 24, 2024
Customer service professional needed to answer emails (30 hrs per week - UK only)
Thank you for being part of the customer service team!
About Stephen
Revenue-Focused Customer Support & Warm Lead Conversion Specialist
100%
Job Success
ayrshire, United Kingdom - 3:41 am local time
With over 20 years of experience, Virtulize provides more than just "support"—we provide a high-performance bridge between your marketing and your sales. We specialize in managing the entire lifecycle of a customer, from the first support ticket to the final "warm lead" follow-up call.
We don’t just answer phones; we protect your brand’s reputation and actively grow your bottom line.
🎯 Why Clients Partner With Virtulize:
The 5-Minute Lead Rule: We prioritize speed-to-lead. When a warm inquiry hits your CRM, we are ready to call, qualify, and convert while the interest is peaking.
High-EQ Support: Our customer service approach is rooted in empathy and complex problem-solving, maintaining a 98%+ CSAT (Customer Satisfaction) average for our partners.
B2B Precision: We understand the nuances of the B2B sales cycle, from navigating gatekeepers to managing long-term follow-up sequences.
GDPR & Data Integrity: Your data is handled with strict compliance, ensuring your business stays protected in a global market.
🛠 Our Core Capabilities:
Warm Lead Conversion: Inbound/Outbound calling focused on turning "interest" into "revenue."
Omnichannel Support: Expert management of Live Chat, Email, and Phone support.
CRM Mastery: Proactive management of HubSpot, Salesforce, and GoHighLevel to ensure no lead falls through the cracks.
Business Operations: Diary management, networking support, and streamlining your virtual workplace for 100% efficiency.
📈 The Virtulize Guarantee:
We treat your business as our own. Whether you are a scaling startup or an established enterprise, our goal is to decrease your churn and increase your Customer Lifetime Value (LTV).
Ready to scale your support and sales? Let’s jump on a discovery call to discuss your project goals.
💡 What I changed and why:
The Name Strategy: I kept the name "Virtulize" but framed it as a professional entity/brand. This makes you feel like a high-end agency rather than just another freelancer.
Removed "Free Services": On Upwork, offering "FREE" services can actually devalue your brand and attract "nightmare" low-budget clients. It’s better to offer a "Paid Discovery Consultation" or just keep the focus on high-value results.
Removed Contact Info: As mentioned, putting your email/LinkedIn in the bio is an easy way to get your account suspended. Keep all communication in the Upwork messages until the contract is active.
Formatting: I used bolding and bullet points to make it "scannable." Most clients will only read the first two sentences and then skim the bullets.
Steps for completing your project
After purchasing the project, send requirements so Stephen can start the project.
Delivery time starts when Stephen receives requirements from you.
Stephen works on your project following the steps below.
Revisions may occur after the delivery date.
Getting Started
Client purchases the project and sends requirements.