You will get professionally handled customer emails, chat replies, and admin tasks
Project details
I will professionally handle your customer emails, messages, and simple admin tasks with clear communication and a calm, reliable approach. With several years of experience managing customer service in a fast-paced healthcare logistics environment, I know how to respond quickly, solve problems, and keep your inbox organised.
Whether you need help replying to customers, managing incoming queries, updating records, or keeping communication smooth, I’ll take care of it so you can focus on running your business. Expect friendly, accurate, and professional support every time.
Whether you need help replying to customers, managing incoming queries, updating records, or keeping communication smooth, I’ll take care of it so you can focus on running your business. Expect friendly, accurate, and professional support every time.
Purpose
BusinessIndustry
Animals & Pets, Business Services & Consulting, Construction, Cybersecurity, Data Analytics, Ecommerce, Engineering, Environmental, Financial Services, Food & Beverage, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Music, Religion & Spirituality, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$10
|
Standard
$25
|
Advanced
$60
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 10 | 10 | 10 |
Number of Hours of Work | 1 | 1 | 4 |
Basic Photo Editing | - | ||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | - | |
Travel Planning | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15About Michael
Marine Conservation Writer | Logistics Manager | Education
Chatteris, United Kingdom - 8:45 pm local time
My background combines operational leadership in healthcare with hands-on experience in professional diving and marine conservation. This gives me a strong mix of organisation, communication, adaptability, and detail-focused problem solving.
Before moving into freelance remote work, I worked as a Logistics Manager at AJM Healthcare, where I managed scheduling, procurement, customer support, operational coordination, and day-to-day problem solving in a fast-paced healthcare environment. The role required accuracy, calm decision-making, and consistent communication under pressure.
Alongside this, I have professional dive and conservation experience including marine ecology observation, conservation-focused diving, educational briefing delivery, and working in international team environments. This background has strengthened my ability to communicate clearly, work independently, and stay composed in demanding situations.
Services I offer:
* Virtual assistance and administrative support
* Customer support (email and chat)
* Data entry and operational admin
* Workflow organisation and scheduling
* Blog writing and website copy
* Conservation, travel, and dive-related content
* Proofreading and editing
* Basic video and social media content support
What clients can expect:
* Professional communication
* Reliable turnaround times
* Detail-focused work
* Calm and practical problem solving
* Consistency and accountability
I take pride in being dependable, organised, and easy to work with. Whether you need ongoing support or help with a specific project, I focus on delivering clear, accurate work that makes your operations run more smoothly.
I’m happy to begin with a smaller project or trial task to demonstrate the quality of my work.
— Michael
Steps for completing your project
After purchasing the project, send requirements so Michael can start the project.
Delivery time starts when Michael receives requirements from you.
Michael works on your project following the steps below.
Revisions may occur after the delivery date.
Share Details
You provide a quick overview of the support you need, along with any access or instructions required (email platform, CRM, tone preferences, common issues, etc.).
I Review & Confirm
I review your requirements, clarify anything unclear, and confirm the workflow so we’re completely aligned before I begin.