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A cloud-hosted, multi-tenant SaaS platform that transforms how manufacturing organizations handle customer complaints, root cause analysis, and corrective actions. Instead of spreadsheets, emails, and disconnected 8D reports, every complaint flows through a single system — from intake to containment to verified closure — with AI assistance at every reasoning-heavy step.
Built for quality teams in discrete manufacturing (automotive, forging, precision components, EV, aerospace), where complaint resolution directly impacts customer retention, audit readiness, and repeat-defect prevention.
Built for quality teams in discrete manufacturing (automotive, forging, precision components, EV, aerospace), where complaint resolution directly impacts customer retention, audit readiness, and repeat-defect prevention.
Purpose
BusinessIndustry
Business Services & Consulting, Construction, Engineering, Manufacturing & StorageLanguage
EnglishWhat's included $150
These options are included with the project scope.
$150
- Delivery Time 25 days
Optional add-ons
You can add these on the next page.
Fast 15 Days Delivery
+$10About Abhishek
Business Process Consultant | BRD Writer | AI App Builder | ISO LA
Ghaziabad, India - 2:58 pm local time
digitalized, I did it in 90 days — a process that typically takes
7–9 months. Siemens Digital Industries Software published it as a
global case study and featured it at their Worldwide PLM Summit 2025.
That's what I do: I take complex, broken, or non-existent business
processes and build them into clean, digital, measurable systems —
fast and with full ownership from design to go-live.
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WHAT I DELIVER FOR CLIENTS
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✅ Business Process Development
Map, gap-analyse, and design end-to-end business processes from
scratch — customer service, complaint resolution, dealer management,
purchase, and quality functions — with SOPs, KPIs, RACI, and
governance built in.
✅ Business Requirements Documents (BRD / FRD / SRS)
Developer-ready requirement documents for apps and software —
functional specs, use-case flows, process diagrams, and acceptance
criteria. Your development team gets clarity; your project stays
on scope and budget.
✅ AI App Development & Automation
I build practical AI-powered apps using Google AI Studio / Gemini
API combined with low-code platforms (Zoho Creator, Zoho Projects).
Example: an AI Minutes-of-Meeting app that takes a transcript and
outputs structured minutes, decisions, and action items automatically.
✅ PLM / ERP Implementation Advisory
Teamcenter, Polarion ALM, and ERP rollouts — requirement gathering,
workflow configuration, UAT, training, and go-live. I've led
implementations from brief to adoption.
✅ ISO / QMS Consulting
Lead Auditor for ISO 9001:2015 and ISO 45001:2018. Gap audits,
audit-ready SOP packs, IATF 16949 process alignment, APQP, PPAP,
and FMEA for automotive and manufacturing clients.
✅ Presentation & Pitch Deck Design
Professional PowerPoint decks — pitch decks, strategy presentations,
investor reports, and process decks that communicate clearly and
look polished.
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PROOF THAT I DELIVER
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→ 90-day PLM implementation (industry norm: 7–9 months) —
Siemens global case study, 30% productivity improvement
→ 80% complaint TAT reduction — field issue response time cut
from 5 days to under 12 hours
→ Complaint resolution processes built from zero at two
EV companies — defined, digitalized, and fully adopted
→ Dealer onboarding app built personally on Zoho Creator —
real-time field-to-plant feedback loop
→ ERP implementation SPOC at Numeros Motors — requirements,
developer coordination, UAT, go-live
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CREDENTIALS
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- 10 years across automotive, EV, and precision manufacturing
- Lead Auditor — ISO 9001:2015 & ISO 45001:2018
- Lean Six Sigma Green Belt
- MBA in AI in Business — BITS Pilani (pursuing)
- B.Tech — Electrical Engineering
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HOW I WORK
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- Full-time availability — immediately
- IST (UTC+5:30) — mornings overlap EU/UK; evenings overlap US
- Weekly updates, documented deliverables, no surprises
- Hourly, fixed-price, and retainer engagements welcome
If you have a process that's broken, undocumented, or stuck in
email and spreadsheets — message me with the problem. I'll outline
a phased approach before you commit to anything.
Steps for completing your project
After purchasing the project, send requirements so Abhishek can start the project.
Delivery time starts when Abhishek receives requirements from you.
Abhishek works on your project following the steps below.
Revisions may occur after the delivery date.
Problem statement by Client
Build up of application on Client workplace or SaaS Based