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You will get provide customer support via email, chat, or ecommerce
Project details
Are you looking for someone to handle your customer support via email, live chat, or e-commerce platforms?
I can help you provide professional, friendly, and fast customer serviceso you can focus on growing your business while I take care of your customers.
What I can do for you:
Manage customer inquiries via email and live chat
Handle questions and order issues on e-commerce platforms
Write clear, polite, and professional responses
Follow up on and update customer orders as needed
Maintain a positive, trustworthy brand image and ensure customer satisfaction
Please send me a message before ordering so we can discuss your needs.
I can help you provide professional, friendly, and fast customer serviceso you can focus on growing your business while I take care of your customers.
What I can do for you:
Manage customer inquiries via email and live chat
Handle questions and order issues on e-commerce platforms
Write clear, polite, and professional responses
Follow up on and update customer orders as needed
Maintain a positive, trustworthy brand image and ensure customer satisfaction
Please send me a message before ordering so we can discuss your needs.
Purpose
BusinessIndustry
Ecommerce, Marketing & Advertising, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$10
|
Advanced
$15
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 2 | 3 | 4 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Daniel
Customer Service Representative | Ecommerce | Shopify | Zendesk
Manaus, Brazil - 12:55 am local time
😃 What will your customers receive?
- Fast and empathetic responses before issues become critical
- Friendly, professional, polite, and consistent communication (boosting your brand loyalty)
- They will feel heard (providing the right solution)
- Detailed and clear responses so they won’t have any doubts
✍ What problems will be solved?
- Handling refund, return, chargeback requests, tracking-related issues, etc.
- Contacting suppliers or carriers and investigating delayed orders, lost/damaged packages, wrong items, etc.
- Managing expectations regarding longer delivery times and offering clear, detailed updates to your customers
🤝🏻 Your instructions
- I will follow your instructions, respect internal processes, and communicate clearly
- Learn your products to inform your customers accurately
- Keep detailed records of interactions, feedback, and customer resolutions
- Identify recurring customer concerns and report them to management for process improvement
🛠 Platforms and tools I use
- E-commerce & order management: Shopify & Amazon Seller Central
- Customer support: Zendesk, Gorgias & Gmail (email, chat, and social media like Messenger/Facebook)
- Project management: Slack, Notion & Google Sheets/Excel
- Communication: WhatsApp & Discord
- AI & Translation: ChatGPT
🌟 Why should you work with me today?
✅ Available every day — including weekends and holidays
✅ Reliable specialist with over 3 years of customer service experience and more than 2 years in e-commerce
✅ Ability to handle high ticket volume, multiple conversations, and prioritize effectively (even under pressure)
✅ Motivated and 100% focused on quickly learning new systems, processes, and growing with you and your brand
✅ Your customers will be delighted by your brand’s memorable support, encouraging repeat purchases
✅ You increase sales, reduce costs, and strengthen your brand — without opening your inbox or stressing about it, gaining time and peace of mind to focus on what matters
Are you ready to take your brand to the next level? 🚀
Steps for completing your project
After purchasing the project, send requirements so Daniel can start the project.
Delivery time starts when Daniel receives requirements from you.
Daniel works on your project following the steps below.
Revisions may occur after the delivery date.
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