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You will get Quality Administrative Support & Virtual Assistant Services

Shams K.Status: Offline
Shams K. Shams K.
4.0
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Let a pro handle the details

Buy Other Admin & Customer Support services from Shams, priced and ready to go.
Shams K.Status: Offline
Shams K. Shams K.
4.0
Preview imagePreview imagePreview imagePreview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Shams, priced and ready to go.

Project details

Highly skilled and adaptable Hybrid Customer Support Agent with over 4 years of extensive experience in delivering exceptional customer service. Proficient in both traditional and digital support channels, including phone support, email communication, live chat, and social media interactions. Adept at resolving customer inquiries, providing technical assistance, and ensuring a seamless customer experience.
With a strong focus on customer-centric solutions, I have received accolades for my ability to listen actively, empathize with customers, and find creative resolutions to complex problems. My adaptability and commitment to continuous improvement have allowed me to excel in diverse industries and adapt to evolving support processes.
As a Hybrid Customer Support Agent, I bring a unique blend of traditional and digital support expertise, making me a valuable asset to any organization seeking to provide top-tier customer service and maintain a strong online presence. Ready to leverage my experience and skills to ensure outstanding customer support and contribute to your company's success.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, Other
What's included
Service Tiers Starter
$40
Standard
$250
Advanced
$900
Delivery Time 1 day 7 days 30 days
Number of Revisions
112
4.0
1 review
1% Complete
(0)
100% Complete
(1)
1% Complete
(0)
1% Complete
(0)
1% Complete
(0)

YL

Yung L.
4.00
Apr 7, 2024
Order Processing for F&B - Alcohol and Event Sales He didn't seem to learn quickly or to get work done. After 3 days, he is still learning but the other upwork team members are doing work.
Shams K.Status: Offline

About Shams

Shams K.Status: Offline
Customer Service Representative Specialist /Call ,Email ,Chat support.
4.0  (1 review)
Lahore, Pakistan - 1:24 am local time
As a Customer Service Representative, my role is all about ensuring that our customers have the best possible experience when interacting with our company. I am the first point of contact for their inquiries, concerns, and needs. My work involves actively listening to their questions, providing accurate information, and offering effective solutions to their issues. I am dedicated to maintaining a professional and empathetic approach, aiming to leave every customer feeling heard and valued. Whether I'm assisting via phone, email, chat, or social media, my goal remains the same: to deliver prompt and personalized support that exceeds their expectations. I take pride in being a problem-solving expert, working collaboratively with my team, and continuously striving to enhance our service. Ultimately, my role as a Customer Service Representative is about building and nurturing positive relationships with our customers, ensuring their satisfaction and loyalty to our brand.

Customer Services Software that I have used:
✔ Zendesk,
✔Zoho Mail,
✔ Gorgias,
✔ Tawk.to,
✔ LiveChatInc,
✔ Intercom,
✔Comm100
✔Gmail,
✔Big Commerce.

Steps for completing your project

After purchasing the project, send requirements so Shams can start the project.

Delivery time starts when Shams receives requirements from you.

Shams works on your project following the steps below.

Revisions may occur after the delivery date.

Sample description

Review the work, release payment, and leave feedback to Shams.