You will get Quick CX Maturity Self-Audit – Identify CX Gaps in Minutes
Project details
Get a clear picture of how strong your customer experience operation really is. The Quick CX Maturity Self-Audit is a short, practical worksheet built from over ten years of CX and Support Operations experience.
You’ll assess your setup across six key areas: Leadership, Systems, Knowledge, Automation, Team, and Insights. The worksheet includes a scoring guide and suggested fixes to help you spot weak points and take simple, effective action.
It’s perfect for founders, support managers, or anyone who wants to understand where their CX stands and what to improve next.
No setup or meetings required. Just complete the worksheet, review your score, and follow the quick recommendations to strengthen your support systems. Delivered within 72 hours in PDF and Notion format.
You’ll assess your setup across six key areas: Leadership, Systems, Knowledge, Automation, Team, and Insights. The worksheet includes a scoring guide and suggested fixes to help you spot weak points and take simple, effective action.
It’s perfect for founders, support managers, or anyone who wants to understand where their CX stands and what to improve next.
No setup or meetings required. Just complete the worksheet, review your score, and follow the quick recommendations to strengthen your support systems. Delivered within 72 hours in PDF and Notion format.
Project Type
Ecommerce Management, Project Management, Customer Support, OtherWhat's included $50
These options are included with the project scope.
$50
- Delivery Time 3 days
- Number of Revisions 0
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AA
Asim A.
Nov 10, 2025
You will get Change Management Readiness Self-Audit
Fantastic experience working with Mark. The Change Management Readiness Self-Audit was thoughtfully created and tailored to our specific context. Mark's communication was consistent, collaborative, and professional. The recommendations provided will be extremely valuable as we move forward. I highly recommend Mark.
About Mark
CX & Support Ops Leader | Reduce Costs, Boost Retention, Scale Support
Victoria, Canada - 4:39 pm local time
What I do best:
• Customer Experience Strategy – Journey mapping, retention playbooks, and feedback loops that improve NPS, CSAT, and lifetime value.
• Support Operations – Building scalable workflows, SOPs, and global coverage models that cut response times and boost team efficiency.
• Technology Implementation – Expert with Zendesk, Intercom, Gorgias, Help Scout, and AI automations. From setup to optimization, I make tools work for your business.
• Leadership & Training – Coaching support teams, documenting processes, and aligning stakeholders so your CX improvements stick.
Results I’ve delivered:
• Reduced First Response Time from 2.5 hours to under 15 minutes.
• Lifted support team efficiency by 30% and cut operational costs by 40%.
• Improved retention and satisfaction through proactive support and closed-loop feedback.
If you’re looking for someone who can audit your CX, implement changes, and coach your team through growth, let’s talk. I’ll bring 13+ years of experience leading high-stakes support environments — from Shopify to fast-growing SaaS startups — and tailor solutions that fit your business.
Steps for completing your project
After purchasing the project, send requirements so Mark can start the project.
Delivery time starts when Mark receives requirements from you.
Mark works on your project following the steps below.
Revisions may occur after the delivery date.
Review Your Results and Apply Recommended Fixes
Review your results and apply one or two of the suggested fixes each week. Use the scoring guide to focus on your weakest areas and track your progress over time. Optional follow-up sessions are available for deeper insights through my profile.