You will get Italian Customer Success Support: Email, Phone & Chat
Project details
Managing an inbox doesn’t have to be overwhelming. I offer dedicated Italian-language customer support across email, phone, and chat — ideal for businesses with Italian clients or multilingual operations.
📩 What I provide:
Timely and professional responses in Italian (and English, if needed)
Organized inbox oversight — filter, tag, escalate
Friendly and competent support via phone or chat tools
Help with FAQs, order status, basic troubleshooting, or follow-ups
💬 What sets me apart:
20+ years in customer success and communication
Native Italian + fluent English
Experience with tools like Intercom, Dixa, Zendesk, Hubspot, Notion, ClickUp, Slack, Salesforce and Gmail
Calm, reliable presence for your clients
Free 20-min consultation to understand your support needs
Whether you need seasonal help or steady daily support, I’ll make sure your Italian-speaking customers feel heard, understood, and well taken care of.
📩 What I provide:
Timely and professional responses in Italian (and English, if needed)
Organized inbox oversight — filter, tag, escalate
Friendly and competent support via phone or chat tools
Help with FAQs, order status, basic troubleshooting, or follow-ups
💬 What sets me apart:
20+ years in customer success and communication
Native Italian + fluent English
Experience with tools like Intercom, Dixa, Zendesk, Hubspot, Notion, ClickUp, Slack, Salesforce and Gmail
Calm, reliable presence for your clients
Free 20-min consultation to understand your support needs
Whether you need seasonal help or steady daily support, I’ll make sure your Italian-speaking customers feel heard, understood, and well taken care of.
Purpose
BusinessIndustry
Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
ItalianWhat's included
| Service Tiers |
Starter
$200
|
Standard
$300
|
Advanced
$550
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 7 | 12 | 22 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$25
Live Chat Support
+$30
11 reviews
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VN
Vasili N.
Feb 27, 2026
Part-Time Customer Success & Sales Assistant for Growing Social App 🚀
You can trust Marina to do the job
PM
Paresh M.
Jan 29, 2024
Italian and Spanish Local Language Customer Support Agent
LB
Luka Karsten B.
Dec 29, 2021
Research assistent (Italian)
MA
Mikkel A.
Dec 4, 2021
Italian Customer service agent
We are so happy to have had Marina on our team as a support agent. Not only did offer a 5 stars experience to our customers but she always went deeper in fixing issues and improving the quality of the Italian customer service. Her good mood and her curiosity made it a pleasant working relationship.
Marina has been a real asset for the team and we highly recommend her.
Marina has been a real asset for the team and we highly recommend her.
RP
Raphael P.
Dec 2, 2021
Italian Market Research
Everything with Marina is perfect as can be. She loves her work, takes it very seriously, pouts effort into it and the results show. She is also super responsive. Highly recommend and would definitely hire again.
About Marina
Executive Support & Client Experience English / Italian / French | EU
75%
Job Success
Lucca, Italy - 6:42 am local time
I specialize in three things:
✅ Clear, culturally fluent communication (email, phone, chat – in both Italian & English)
✅ Calm, organized executive support for busy people
✅ Thorough, insightful market research for Italy-based or Italy-facing businesses
Whether I’m managing inboxes, setting up smooth systems, handling multilingual customer service, or researching a niche market, I work with care, precision, and a proactive mindset.
I’ve worked with everyone from sales teams and solo founders to opera managers and e-commerce startups — and I always bring the same focus: getting things done, keeping people informed, and making your day feel easier.
If you need someone smart, adaptable, and genuinely experienced, I’d love to hear more about what you need.
Steps for completing your project
After purchasing the project, send requirements so Marina can start the project.
Delivery time starts when Marina receives requirements from you.
Marina works on your project following the steps below.
Revisions may occur after the delivery date.
1️⃣ Free 20-Minute Consultation
We’ll discuss your inbox setup, workflow needs, and priorities to customize the service.
2️⃣ Inbox Audit & Organization
I’ll review your current email structure, sort urgent vs. non-urgent emails, and create a workflow.