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You will get Refund & Dispute Resolution Support for Shopify, SaaS, and eCommerce Brands

Comfort E.Status: Offline
Comfort E. Comfort E.
4.8
Top Rated
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Comfort, priced and ready to go.
Comfort E.Status: Offline
Comfort E. Comfort E.
4.8
Top Rated
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Comfort, priced and ready to go.

Project details

Tired of dealing with upset customers or refund requests? I specialize in calming tense situations and turning complaints into resolved issues, sometimes even into repeat customers. From Shopify chargebacks to product misunderstandings, I’ve seen it all.

I resolve customer complaints with empathy and clarity to protect your revenue.
Project Type
Ecommerce Management, Virtual Assistance, Customer Support, Other
What's included
Service Tiers Starter
$100
Standard
$400
Advanced
$960
Delivery Time 5 days 5 days 6 days
Number of Revisions
122
4.8
39 reviews
87% Complete
(34)
8% Complete
(3)
5% Complete
(2)
1% Complete
(0)
1% Complete
(0)

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Comfort E.Status: Offline

About Comfort

Comfort E.Status: Offline
Customer Support | Email, Chat, Zendesk & CRM | SaaS & E-commerce.
100% Job Success
4.8  (39 reviews)
Lagos, Nigeria - 7:05 pm local time
You’ve worked too hard to lose customers over a slow reply.
You’re juggling growth, fulfillment, and marketing, but support tickets are piling up, refunds are slipping through the cracks, and your customers are getting impatient.
You need someone who doesn’t just answer, but protects your reputation, revenue, and retention. That’s where I come in.

I don’t just solve problems. I solve them fast with clarity, empathy, and ownership.
For over five years, I’ve been the go-to support specialist behind fast-growing eCommerce, SaaS, and digital-first brands.

From DMs to disputes, I’ve handled 55 - 95+ customer messages per day with precision and care.
Across 65+ brands, I’ve helped:
✔️Recover refund requests by de-escalating complaints
✔️Reduce first-response time by 39%
✔️Increase customer satisfaction scores across Shopify stores and helpdesks.

My Support Stack:
Channels: Email | Chat | DMs | Helpdesk
Tools: Zendesk | Gorgias | Intercom | Freshdesk | Help Scout | Shopify | WooCommerce | Re:amaze | ClickUp | Notion | Google Sheets
Tasks: Order updates | Login issues | Product education | Returns & refunds | Escalation handling | Customer retention

🛍️ Industries I’ve Worked With (and love supporting):
- Beauty & Skincare
- Wellness & Supplements
- Fashion & Apparel
- Parenting & Baby Products
- SaaS & Tech
- Lifestyle & Home
- Food & Beverage
- Digital Products & Courses
- Health & Fitness
- Spiritual & Alternative Healing
If your business falls into any of these, I already speak your customers’ language.


💡 What I’ll Help You Achieve:
- Happier customers (without sacrificing your sanity)
- Fewer refund requests, thanks to proactive support
- Clean, professional inboxes with responses that reflect your tone
- Systems that don’t break as you scale
- A real person your customers will trust (and thank you for hiring)

⚠️ Most support hires can reply to a ticket. But can they protect your brand? Can they turn complaints into conversions?
That’s what I do. I’m available full-time, flexible with time zones (US, UK, AUS), and I respond to messages in under 5 minutes.

📩 Send me a direct message or hit “Invite to Job”, let’s talk before someone else books this spot.
Because when you’re building something great, you deserve someone just as invested in protecting it.

-Comfort



Steps for completing your project

After purchasing the project, send requirements so Comfort can start the project.

Delivery time starts when Comfort receives requirements from you.

Comfort works on your project following the steps below.

Revisions may occur after the delivery date.

Access to your helpdesk (Zendesk, Gorgias, etc.)

Your refund/exchange policy

Review the work, release payment, and leave feedback to Comfort.