You will get reliable administrative and patient support services.
Project details
As a HIPAA-Certified Medical Virtual Assistant, I help doctors, clinics, and telehealth providers streamline their operations, reduce administrative workload, and improve overall efficiency without the cost of hiring in-house staff.
My Services Include:
1. Appointment scheduling and calendar management
2. Insurance verification and billing support
3. EMR/EHR management (SimplePractice, Kareo, Athenahealth, and more)
4. Medical documentation, data entry, and transcription
5. Patient communication, reminders, and follow-ups
6. Telehealth coordination and virtual support
What You Gain:
1. More time to focus on patient care
2. Fewer scheduling errors and billing delays
3. Improved patient experience and communication
4. Organized, compliant, and efficient workflows
I provide reliable, detail-oriented, and HIPAA-compliant support to ensure your practice runs smoothly and professionally.
My goal is simple: to take the administrative burden off your shoulders so you can focus on delivering quality care.
Let’s work together to create a more efficient, stress-free healthcare workflow.
My Services Include:
1. Appointment scheduling and calendar management
2. Insurance verification and billing support
3. EMR/EHR management (SimplePractice, Kareo, Athenahealth, and more)
4. Medical documentation, data entry, and transcription
5. Patient communication, reminders, and follow-ups
6. Telehealth coordination and virtual support
What You Gain:
1. More time to focus on patient care
2. Fewer scheduling errors and billing delays
3. Improved patient experience and communication
4. Organized, compliant, and efficient workflows
I provide reliable, detail-oriented, and HIPAA-compliant support to ensure your practice runs smoothly and professionally.
My goal is simple: to take the administrative burden off your shoulders so you can focus on delivering quality care.
Let’s work together to create a more efficient, stress-free healthcare workflow.
Purpose
BusinessIndustry
Medical & PharmaceuticalLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$10
|
Advanced
$20
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 1 day |
Number of Revisions | 1 | 1 | 2 |
Number of Hours of Work | 3 | 5 | 3 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5About Vivian
Medical Virtual Assistant | Care Coordinator | Insurance Verification
Lagos Island, Nigeria - 8:22 pm local time
Healthcare providers often spend valuable time managing patient scheduling, insurance verification, prior authorizations, referrals, and administrative tasks that take their focus away from patient care. As a Medical Virtual Assistant with healthcare administrative expertise and over five years of customer service experience, I help clinics, primary care practices, telehealth providers, behavioral health clinics, and private medical offices streamline operations, improve patient experiences, maintain HIPAA-compliant workflows, and reduce administrative burdens so providers can focus on delivering exceptional patient care.
My customer service background has strengthened my communication, problem-solving, and relationship-building skills, enabling me to provide compassionate and patient-centered support. I take pride in helping healthcare teams operate more efficiently by delivering responsive, organized, and dependable administrative assistance while ensuring every patient interaction is handled with professionalism and empathy.
𝐖𝐡𝐚𝐭 𝐈 𝐂𝐚𝐧 𝐇𝐞𝐥𝐩 𝐘𝐨𝐮 𝐖𝐢𝐭𝐡 :
𝗣𝗮𝘁𝗶𝗲𝗻𝘁 𝗦𝗰𝗵𝗲𝗱𝘂𝗹𝗶𝗻𝗴 & 𝗖𝗮𝗿𝗲 𝗖𝗼𝗼𝗿𝗱𝗶𝗻𝗮𝘁𝗶𝗼𝗻
• Appointment scheduling, confirmations, and calendar management
• New patient intake and registration
• Telehealth coordination and patient follow-up
• Referral management and care coordination
• Patient communication via phone, email, and patient portals
𝗜𝗻𝘀𝘂𝗿𝗮𝗻𝗰𝗲 𝗩𝗲𝗿𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻 & 𝗣𝗿𝗶𝗼𝗿 𝗔𝘂𝘁𝗵𝗼𝗿𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝘀
• Insurance eligibility, benefits, and coverage verification
• Prior authorization submission, tracking, and follow-up
• Claims status inquiries and payer communication
• Medicare, Medicaid, and commercial insurance coordination
𝗘𝗠𝗥/𝗘𝗛𝗥 & 𝗠𝗲𝗱𝗶𝗰𝗮𝗹 𝗥𝗲𝗰𝗼𝗿𝗱𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁
• EMR/EHR documentation and data entry
• Patient chart preparation and maintenance
• Medical records management and updates
• Clinical documentation support
• HIPAA-compliant record keeping
𝗛𝗲𝗮𝗹𝘁𝗵𝗰𝗮𝗿𝗲 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁
• Customer service and patient support
• Administrative workflow management
• Data entry, reporting, and documentation
• Provider and office support
• Healthcare operations coordination
𝐑𝐞𝐬𝐮𝐥𝐭𝐬 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐞𝐝
✓ Reduced scheduling conflicts by 40% through improved scheduling workflows and calendar management
✓ Reduced patient no-shows by 35% through appointment reminders and proactive patient follow-up
✓ Managed 200+ patient appointments and scheduling requests monthly while maintaining exceptional accuracy and providing outstanding patient communication.
✓ Maintained 99% accuracy in EMR/EHR documentation and patient records
𝐓𝐨𝐨𝐥𝐬 & 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬
Athenahealth • Epic • eClinicalWorks (ECW) • TherapyNotes • SimplePractice • Availity • CoverMyMeds • Zoom for Healthcare • Doxy.me • Doximity • RingCentral • Google Workspace • Microsoft Office • Excel • Outlook • Slack • Calendly • ClickUp • Asana • Trello
𝐂𝐞𝐫𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬
✓ HIPAA Compliance Certification
✓ American Medical Association (AMA) – Patient Authorization for Disclosing Protected Health Information (PHI)
𝐖𝐡𝐲 𝐂𝐥𝐢𝐞𝐧𝐭𝐬 𝐂𝐡𝐨𝐨𝐬𝐞 𝐌𝐞
✓ 5+ years of customer service experience
✓ Professional, compassionate, and patient-focused communication
✓ Strong attention to detail and accuracy
✓ HIPAA-conscious and confidentiality-focused
✓ Experience supporting U.S.-based healthcare providers
✓ Excellent phone etiquette and customer relationship management
✓ Quick learner who adapts easily to new EHR, EMR, CRM, and payer systems
✓ Reliable, organized, and proactive
✓ Strong problem-solving and follow-up skills
✓ Ability to manage multiple priorities while meeting deadlines
𝐑𝐞𝐦𝐨𝐭𝐞 𝐖𝐨𝐫𝐤 𝐒𝐞𝐭𝐮𝐩
* Dedicated private home office
* Reliable high-speed internet connection
* Backup internet connection
* Stable electricity with backup power supply
* Noise-free and distraction-free workspace
* Available during U.S. business hours
If you're looking for a dependable Medical Virtual Assistant who can confidently manage patient scheduling, insurance verification, prior authorizations, patient communication, and EMR/EHR documentation with accuracy, professionalism, and a patient-first approach, I'd love to support your practice.
I'm committed to helping healthcare providers streamline operations, improve patient experiences, and reduce administrative burdens so they can focus on delivering exceptional patient care.
Send me a message or click the 𝐈𝐧𝐯𝐢𝐭𝐞 button to discuss how I can support your practice and become a valuable extension of your team.
Steps for completing your project
After purchasing the project, send requirements so Vivian can start the project.
Delivery time starts when Vivian receives requirements from you.
Vivian works on your project following the steps below.
Revisions may occur after the delivery date.
Customer onboarding
My first step when working with a new client is managing patient onboarding through the EHR system to ensure accurate and organized records from the start.