You will get Reliable and Exceptional Customer Care Service
Project details
I am a Top-Rated freelancer and a Customer Care expert with 8+ years of experience delivering exceptional support (via phone, chat, email & helpdesk) to customers of giant names such as Vodafone UK, Expedia Canada, AT&T and Walmart USA, and many others. Additionally, my current Job Success Score (JSS) on Upwork is 100%, which means that all of my clients are happy clients, and so you will be!
Currently, I'm a technical support representative serving one of the virtual phone providers in the USA on a part-time basis (4 hrs/day). The hours of my current commitment are weekdays 8 am - 12 pm (Pacific time ), and I can be available at any time outside of this window, with an absolute willingness to cover evenings, weekends, and public holidays as needed.
Currently, I'm a technical support representative serving one of the virtual phone providers in the USA on a part-time basis (4 hrs/day). The hours of my current commitment are weekdays 8 am - 12 pm (Pacific time ), and I can be available at any time outside of this window, with an absolute willingness to cover evenings, weekends, and public holidays as needed.
Purpose
BusinessLanguage
EnglishWhat's included $12
These options are included with the project scope.
$12
- Delivery Time 7 days
- Number of Hours of Work 40
- Social Media Replies
- Email Support
- Live Chat Support
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
2 reviews
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DB
David B.
Aug 15, 2024
Customer Service Representative - LSAT Prep and Law School Admissions Consulting
Magdi was very professional and completed the assignments given to him well.
ZA
Zainab A.
Dec 8, 2023
Arabic Translator
Very invested in making the best results and in order to get them, just communicate clearly and everything is a smooth sail.
About Magdi
Expert multi-channel Customer Care Professional
100%
Job Success
Alexandria, Egypt - 7:05 pm local time
Steps for completing your project
After purchasing the project, send requirements so Magdi can start the project.
Delivery time starts when Magdi receives requirements from you.
Magdi works on your project following the steps below.
Revisions may occur after the delivery date.
Incoming
I receive the customer's query/issue.
Handling/Processing
I have a thick skin and I'm able to handle difficult and unpleasant customers while investigating the issue to identify the root cause before transitioning to a solution, while displaying a considerable amount of empathy and full ownership.