You will get Reliable chat&email support, starts immediately, follows instructions well
Project details
I provide reliable, chat-focused customer support with hands-on experience supporting customers since 2023. I’ve handled live chat and email inquiries, followed detailed SOPs, adapted to different brand tones, and ensured customers receive clear, professional, and timely responses.
What sets me apart is consistency. I follow instructions carefully, communicate clearly, and stay organized under pressure. I integrate quickly into existing systems, learn workflows fast, and focus on delivering a smooth customer experience from the first interaction.
This project is ideal for businesses looking for dependable chat and email support that can start immediately, scale as needed, and be trusted with daily customer communication.
What sets me apart is consistency. I follow instructions carefully, communicate clearly, and stay organized under pressure. I integrate quickly into existing systems, learn workflows fast, and focus on delivering a smooth customer experience from the first interaction.
This project is ideal for businesses looking for dependable chat and email support that can start immediately, scale as needed, and be trusted with daily customer communication.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Retail & Wholesale, SoftwareLanguage
EnglishWhat's included
| Service Tiers |
Starter
$95
|
Standard
$130
|
Advanced
$185
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 15 | 20 | 30 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8Frequently asked questions
About Faith
Customer Support Specialist
Johannesburg, South Africa - 8:03 am local time
What I do best:
Respond to customer inquiries via live chat and email
Troubleshoot account or technical issues using structured workflows
Manage multiple conversations simultaneously while staying professional and calm
Follow standard operating procedures (SOPs) and internal knowledge bases
Escalate complex issues efficiently when necessary
Contribute to improving support templates, knowledge base entries, and overall customer experience
Why hire me:
Experienced in help desk and chat support environments
Skilled in ticketing systems and CRM tools (Zendesk, Intercom, Freshdesk)
Strong written communication and problem-solving skills
Fast learner — adapt quickly to new platforms and processes
Chat-only focus — I thrive in written communication environments and do not take calls, ensuring clients get the support style they need
I aim to provide efficient, friendly, and reliable support that keeps your customers satisfied and your workflows smooth. Let’s make your customer experience seamless!
Steps for completing your project
After purchasing the project, send requirements so Faith can start the project.
Delivery time starts when Faith receives requirements from you.
Faith works on your project following the steps below.
Revisions may occur after the delivery date.
Project Setup & Access
Review support guidelines, tone preferences, and gain access to the chat or email system.
Customer Support Handling
Respond to customer chats and emails clearly, professionally, and according to provided instructions.