You will get reliable customer support and escalation handling for US SMBs
Project details
You will get a reliable, professional, and client-focused customer support solution tailored for US SMBs. With over 8 years of experience handling sales, escalations, and customer queries in high-pressure BPO environments, I specialize in turning frustrated customers into loyal advocates. My service covers front-line support, escalation management, and detailed resolution handling across multiple channels, including phone, email, and live chat. By outsourcing your support to me, you eliminate missed inquiries, reduce churn, and ensure every customer feels heard, respected, and cared for. I don’t just handle tickets; I protect your brand reputation, strengthen trust, and create positive experiences that increase customer lifetime value.
Whether you need polite and empathetic handling for sensitive issues or firm escalation management to retain clients, I adapt seamlessly to your brand’s tone. My goal is to give you peace of mind, knowing your customers are in capable hands while you focus on growing your business. Every response is timely, every escalation handled with precision, and every interaction designed to improve satisfaction scores.
Whether you need polite and empathetic handling for sensitive issues or firm escalation management to retain clients, I adapt seamlessly to your brand’s tone. My goal is to give you peace of mind, knowing your customers are in capable hands while you focus on growing your business. Every response is timely, every escalation handled with precision, and every interaction designed to improve satisfaction scores.
Purpose
BusinessIndustry
Business Services & Consulting, Financial Services, Retail & Wholesale, Software, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$150
|
Advanced
$280
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 10 | 17 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Summary Report
+$20
Live Chat Support
+$40
Additional Email Support
+$30Frequently asked questions
About Nayan Kumar
B2B Tele sales & Lead Generation Specialist | US SMB Market
Ahmedabad, India - 4:12 pm local time
What I do best:
B2B Cold Calling & Appointment Setting – Proven track record booking qualified meetings with decision-makers.
Lead Generation – Skilled at identifying, qualifying, and nurturing leads for SMBs.
Merchant Services & Tech Sales – Experience selling internet, phone, TV connections, and merchant account services in the US market.
Customer Support – Worked with a reputed US tech brand, delivering high-quality assistance and resolving escalations.
Sales Team Leadership – Trained and mentored sales reps, boosting performance and conversions.
Clients value me for being results-driven, professional, and adaptable. Whether it’s building a fresh pipeline, reviving cold leads, or handling customer support with care, I bring persistence and communication skills that drive measurable outcomes.
If you need someone who can get past the gatekeeper, engage decision-makers, and deliver results, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Nayan Kumar can start the project.
Delivery time starts when Nayan Kumar receives requirements from you.
Nayan Kumar works on your project following the steps below.
Revisions may occur after the delivery date.
Project Steps
Client purchases the project and provides company details, tools, and escalation protocols.
Project Steps
I set up workflows, align with your tone of communication, and establish escalation handling procedures.