You will get Reliable Customer Support || Chat Support Operation
Top Rated
Project details
What sets my project apart is my ability to blend empathy, speed, and precision in every customer interaction. I’ve helped brands like Danone and Elite Care Hub maintain CSAT scores above 4.8 while reducing response time and improving retention.
I don’t just reply to messages , I create meaningful conversations that build trust and long-term loyalty. I specialize in managing real-time customer interactions through chat, resolving issues quickly, forwarding technical requests to the right teams, and ensuring every customer leaves satisfied.
Once we begin, I’ll review your chat workflows, set up or optimize response templates, and manage all incoming chats with clarity and professionalism. I’ll also keep you updated with insights on recurring issues and ways to improve customer experience.
If you’re looking for a proactive, detail-oriented chat agent who ensures timely responses, accurate information, and happy customers, this project is exactly what your brand needs.
I don’t just reply to messages , I create meaningful conversations that build trust and long-term loyalty. I specialize in managing real-time customer interactions through chat, resolving issues quickly, forwarding technical requests to the right teams, and ensuring every customer leaves satisfied.
Once we begin, I’ll review your chat workflows, set up or optimize response templates, and manage all incoming chats with clarity and professionalism. I’ll also keep you updated with insights on recurring issues and ways to improve customer experience.
If you’re looking for a proactive, detail-oriented chat agent who ensures timely responses, accurate information, and happy customers, this project is exactly what your brand needs.
Industry
Ecommerce, Health & Wellness, Retail & Wholesale, Technology & InternetPlatform
ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$50
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 2 days | 5 days | 10 days |
Management Duration (Days) | 2 | 5 | 10 |
Inventory Management | |||
Order Management | |||
Customer Assistance | |||
Payment Processing | |||
Product Offers & Promotions | |||
Reporting |
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Fast Delivery
+$20 - $100Frequently asked questions
5 reviews
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AO
Ayobola O.
May 3, 2026
E-commerce Customer Support Representative (Shopify & Gorgias Expert)
Alobu is the kind of professional every E-commerce brand needs to deliver exceptional customer support. She handled high-volume tickets across email, chat, and social channels with speed and professionalism, managed orders, refunds, and tracking flawlessly in Shopify, and consistently maintained high customer satisfaction.Proactive, detail-oriented, and highly skilled at resolving issues independently, she is a reliable asset to any team. Highly recommended, I would definitely hire her again.
TA
Timothy A.
Apr 7, 2026
Customer Support Representative for Shopify and Gorgias
Alobu is a fantastic worker! I would highly recommend her to everyone. She took a little time to get into the rhythm of things but once she did she was a hard worker with no drama. In the customer support world that is a hard thing to find. Great work Alobu.
PD
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Oct 21, 2025
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About Alobu
Cx Retention -Based Customer Service Agent | E-commerce & Saas Brands
100%
Job Success
Enugu, Nigeria - 8:27 pm local time
𝐍𝐨𝐰, 𝐈𝐦𝐚𝐠𝐢𝐧𝐞 𝐲𝐨𝐮𝐫 𝐄-𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐫𝐮𝐧𝐧𝐢𝐧𝐠 𝐥𝐢𝐤𝐞 𝐚 𝐰𝐞𝐥𝐥-𝐨𝐢𝐥𝐞𝐝 𝐦𝐚𝐜𝐡𝐢𝐧𝐞, 𝐟𝐚𝐬𝐭 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞 𝐭𝐢𝐦𝐞𝐬, 𝐡𝐢𝐠𝐡𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐟𝐞𝐰𝐞𝐫 𝐞𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧𝐬, 𝐚𝐧𝐝 𝐡𝐚𝐩𝐩𝐢𝐞𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬. 𝐈𝐦𝐚𝐠𝐢𝐧𝐞 𝐚 𝐬𝐮𝐩𝐩𝐨𝐫𝐭 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰 𝐰𝐡𝐞𝐫𝐞 𝐞𝐯𝐞𝐫𝐲 𝐭𝐢𝐜𝐤𝐞𝐭 𝐢𝐬 𝐡𝐚𝐧𝐝𝐥𝐞𝐝 𝐞𝐟𝐟𝐢𝐜𝐢𝐞𝐧𝐭𝐥𝐲 𝐭𝐡𝐫𝐨𝐮𝐠𝐡 𝐙𝐞𝐧𝐝𝐞𝐬𝐤, 𝐆𝐨𝐫𝐠𝐢𝐚𝐬, 𝐈𝐧𝐭𝐞𝐫𝐜𝐨𝐦, 𝐅𝐫𝐞𝐬𝐡𝐝𝐞𝐬𝐤, 𝐚𝐧𝐝 𝐙𝐨𝐡𝐨, 𝐨𝐫𝐝𝐞𝐫𝐬 𝐚𝐫𝐞 𝐭𝐫𝐚𝐜𝐤𝐞𝐝 𝐚𝐜𝐜𝐮𝐫𝐚𝐭𝐞𝐥𝐲, 𝐚𝐧𝐝 𝐜𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐟𝐥𝐨𝐰𝐬 𝐬𝐞𝐚𝐦𝐥𝐞𝐬𝐬𝐥𝐲 𝐚𝐜𝐫𝐨𝐬𝐬 𝐚𝐥𝐥 𝐜𝐡𝐚𝐧𝐧𝐞𝐥𝐬.
𝗜𝗻 𝘁𝗼𝗱𝗮𝘆’𝘀 𝗳𝗮𝘀𝘁-𝗺𝗼𝘃𝗶𝗻𝗴 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗹𝗮𝗻𝗱𝘀𝗰𝗮𝗽𝗲, 𝘄𝗼𝗿𝗹𝗱-𝗰𝗹𝗮𝘀𝘀 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 𝗮𝗿𝗲𝗻’𝘁 𝗮 𝗹𝘂𝘅𝘂𝗿𝘆, 𝘁𝗵𝗲𝘆’𝗿𝗲 𝗮 𝗺𝘂𝘀𝘁-𝗵𝗮𝘃𝗲. 𝗦𝗵𝗼𝗽𝗽𝗲𝗿𝘀 𝗱𝗲𝗺𝗮𝗻𝗱 𝗳𝗮𝘀𝘁, 𝗿𝗲𝗹𝗶𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹𝗶𝘇𝗲𝗱 𝘀𝘂𝗽𝗽𝗼𝗿𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗲𝗺𝗮𝗶𝗹, 𝗹𝗶𝘃𝗲 𝗰𝗵𝗮𝘁, 𝗮𝗻𝗱 𝗽𝗵𝗼𝗻𝗲. 𝗪𝗵𝗲𝗻 𝗯𝗿𝗮𝗻𝗱𝘀 𝗳𝗮𝗶𝗹 𝘁𝗼 𝗺𝗲𝗲𝘁 𝘁𝗵𝗮𝘁 𝗲𝘅𝗽𝗲𝗰𝘁𝗮𝘁𝗶𝗼𝗻, 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘀𝘄𝗶𝘁𝗰𝗵 𝗶𝗻𝘀𝘁𝗮𝗻𝘁𝗹𝘆.
I’m here to prevent that
I help businesses deliver fast Email Support, efficient Online Chat Support, smooth order management, accurate tracking, and consistent Customer Satisfaction so your customers stay loyal and never consider your competitors
𝐖𝐡𝐨 𝐈 𝐀𝐦 & 𝐇𝐨𝐰 𝐈 𝐇𝐞𝐥𝐩
I’m a highly skilled, proactive, and result-oriented Customer Service and Customer Support professional with over 8 years of experience across e-commerce, retail, SaaS, and service industries.
I specialize in multichannel support including Email Support, Phone Support, and live chat, ensuring every interaction reflects strong Communication Etiquette and leaves your customers feeling valued.
I also bring hands-on experience with Customer Relationship Management (CRM) systems and tools, helping businesses streamline operations, improve Customer Satisfaction, and scale efficiently.
𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬
✅ Resolved 15,000+ inquiries via Email Support and Online Chat Support within 3 months
✅ Reduced response times by 40% and increased Customer Satisfaction to 95%
✅ Managed 400+ daily tickets with strong Data Entry accuracy and attention to detail
✅ Improved retention through personalized engagement and CRM-driven strategies
𝐂𝐥𝐢𝐞𝐧𝐭 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤
🌟 "I had the pleasure of working with ALOBU for two years... (kept as is for authenticity)
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐒𝐤𝐢𝐥𝐥𝐬 & 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞
✔ Customer Service & Customer Support
✔ Email Support & Email Communication
✔ Online Chat Support & Live Chat Operations
✔ Phone Support & Phone Communication
✔ Customer Relationship Management (CRM)
✔ Administrative Support & Data Entry
✔ Communication Etiquette & Written Communication
✔ Customer Satisfaction & Retention Strategies
✔ Order Tracking & Fulfillment
✔ Technical Support .
✔ Client Management & Relationship Building
𝐂𝐑𝐌 𝐓𝐨𝐨𝐥𝐬 & 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞
I leverage CRM and ticketing systems to enhance Customer Support, improve workflows, and deliver consistent Customer Satisfaction:
Salesforce | HubSpot | Zoho CRM | Help Scout etc
𝐖𝐡𝐚𝐭 𝐘𝐨𝐮’𝐥𝐥 𝐆𝐞𝐭
🔹 Fast, reliable Customer Support across all channels
🔹 Professional communication with strong Communication Etiquette
🔹 Efficient ticket handling and accurate Data Entry
🔹 Scalable systems powered by CRM tools
🔹 Improved Customer Satisfaction and retention
𝐋𝐞𝐭’𝐬 𝐖𝐨𝐫𝐤 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫
𝐈𝐟 𝐲𝐨𝐮’𝐫𝐞 𝐥𝐨𝐨𝐤𝐢𝐧𝐠 𝐟𝐨𝐫 𝐚 𝐩𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐰𝐡𝐨 𝐮𝐧𝐝𝐞𝐫𝐬𝐭𝐚𝐧𝐝𝐬 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞, 𝐝𝐞𝐥𝐢𝐯𝐞𝐫𝐬 𝐞𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐭 𝐄𝐦𝐚𝐢𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭, 𝐚𝐧𝐝 𝐞𝐧𝐬𝐮𝐫𝐞𝐬 𝐭𝐨𝐩-𝐭𝐢𝐞𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧, 𝐈’𝐦 𝐫𝐞𝐚𝐝𝐲 𝐭𝐨 𝐡𝐞𝐥𝐩.
𝐂𝐥𝐢𝐜𝐤 “𝐈𝐍𝐕𝐈𝐓𝐄 𝐓𝐎 𝐉𝐎𝐁” 𝐨𝐫 𝐬𝐞𝐧𝐝 𝐚 𝐦𝐞𝐬𝐬𝐚𝐠𝐞 — 𝐈 𝐫𝐞𝐬𝐩𝐨𝐧𝐝 𝐟𝐚𝐬𝐭 𝐚𝐧𝐝 𝐝𝐞𝐥𝐢𝐯𝐞𝐫 𝐞𝐯𝐞𝐧 𝐟𝐚𝐬𝐭𝐞𝐫.
Steps for completing your project
After purchasing the project, send requirements so Alobu can start the project.
Delivery time starts when Alobu receives requirements from you.
Alobu works on your project following the steps below.
Revisions may occur after the delivery date.
Kickoff & access: Client grants access to chat/CRM .
I’ll review your chat system, set up response templates, and begin managing live chats promptly. I’ll handle inquiries, resolve issues, and escalate technical requests when needed , ensuring timely, accurate replies and a positive customer experience