You will get Reliable, Professional Virtual Assistance & Customer Support
Top Rated
Top Rated
Project details
Hi, Iām š¦šµš¶š»š»š²š¹š¹š² ššš“š“š¶š»š, a šæš²ššš¹šš-š±šæš¶šš²š» š©š¶šæššš®š¹ šššš¶ššš®š»š with š±+ šš²š®šæš in customer support, data entry, property management, tech assistance, and e-commerce. I have helped ššŗš®š¹š¹ & š²š»šš²šæš½šæš¶šš² šÆššš¶š»š²ššš²š, ššš®šæššš½š & š²š
š²š°ššš¶šš²š clear backlogs, speed responses & keep operations ššŗš¼š¼ššµ without oversight.
šŖšµš®š š š±š¼:
ššššš¼šŗš²šæ š¦šš½š½š¼šæš: 60+ weekly email/chat/phone with šš¬š¬% š³š¼š¹š¹š¼š-šš½.
šš®šš® šš»ššæš Validated datasets, <š% š²šæšæš¼šæ.
š-š°š¼šŗšŗš²šæš°š² ShipStation, Shopify, listings, inventory.
šš±šŗš¶š» Scheduling, inbox/calendar, SOPs.
š„š²šš²š®šæš°šµ Verified contacts, market/competitor.
šŖšµš šŗš²:
š„š²š±šš°š²š± š²šæšæš¼šæš šÆš š®š¬%, saving hours weekly.
Skilled in šš²š»š±š²ššø, šš»šš²šæš°š¼šŗ, ššš”š, šš š°š²š¹, šš¼š¼š“š¹š² š¦šš¶šš², š§šæš²š¹š¹š¼, šš¹š¶š°šøšØš½, š„š¶š»š“šš²š»ššæš®š¹.
š£šæš¼š®š°šš¶šš², š³š®šš-š®š±š®š½šš¶š»š“, and team-aligned.
šŖšµš®š š š±š¼:
ššššš¼šŗš²šæ š¦šš½š½š¼šæš: 60+ weekly email/chat/phone with šš¬š¬% š³š¼š¹š¹š¼š-šš½.
šš®šš® šš»ššæš Validated datasets, <š% š²šæšæš¼šæ.
š-š°š¼šŗšŗš²šæš°š² ShipStation, Shopify, listings, inventory.
šš±šŗš¶š» Scheduling, inbox/calendar, SOPs.
š„š²šš²š®šæš°šµ Verified contacts, market/competitor.
šŖšµš šŗš²:
š„š²š±šš°š²š± š²šæšæš¼šæš šÆš š®š¬%, saving hours weekly.
Skilled in šš²š»š±š²ššø, šš»šš²šæš°š¼šŗ, ššš”š, šš š°š²š¹, šš¼š¼š“š¹š² š¦šš¶šš², š§šæš²š¹š¹š¼, šš¹š¶š°šøšØš½, š„š¶š»š“šš²š»ššæš®š¹.
š£šæš¼š®š°šš¶šš², š³š®šš-š®š±š®š½šš¶š»š“, and team-aligned.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$8.50
|
Standard
$40
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 1 | 2 | 3 |
Frequently asked questions
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VP
Vicky P.
Jan 6, 2026
Customer Support Agent: 3-month contract (potential to extend)
Shinnelle met the expectations of her role and approached her work with a thoughtful, professional mindset. She was responsive, easy to work with, and open to guidance when needed. Overall, she was a reliable contributor who brought a steady and positive approach to her work throughout the engagement.
RC
Reginald C.
Jun 4, 2025
Customer Care Agent
JH
Jason H.
Nov 15, 2024
Catering Business Manager
RP
Ralph P.
May 21, 2024
Adminsitrative Tasks
Great to work with
JH
Jason H.
Feb 21, 2024
Catering Business Manager
Shinnelle is a pleasure to work with.
About Shinnelle
Social Media Manager | AI | Lead Gen | Sales & Appointment Specialist
100%
Job Success
Bog Walk, JamaicaĀ - 8:31 am local time
I help property-related businesses, entrepreneurs brands, startups, sales teams, and service-based businesses book qualified appointments and generate inbound leads through šš-š©šØš°šš«šš šššššš ššš šš šššššššššš, šššš šššššššššš, ššš š šš šššššš ššššššššššš ššššššš
With š+ ššššš šš šššššššššš šš š ššššššš ššššššššš, šššššš ššš šš ššššššš, ššš šššššššš ššššššš šššššššššš supporting U.S. and international clients across š«ššš„ šš¬šššš, ššš„šššØš¦š¦š®š§š¢šššš¢šØš§š¬, šš¢š§šš§šš, š-ššØš¦š¦šš«šš, šš§š ššÆšš§š š©š„šš§š§š¢š§š , I deliver the operational speed, convert inquiries into booked appointments using AI-assisted workflows and conversational skill that turn cold prospects into warm handoffs and inquiries into revenue.
Whether you need an ISA (š°šššš š ššššš ššššš) to qualify real estate leads, a consistent appointment setter to fill your calendar, or an AI-enhanced social media manager to drive organic demand, I integrate into your tools and team culture within days, not weeks.
šš”šš š ššØ
šššš„ šš¬šššš & ššš„šš¬ šššÆšš„šØš©š¦šš§š
āļøLead generation, prospecting, and list building for real estate, B2B, and B2C
āļøAppointment setting and calendar management via Calendly, HubSpot, and CINC
āļøISA / acquisition support: cold outreach, SMS follow-ups, CRM nurturing
āļøKYC verification, tenant communication, and compliance-ready documentation
šš-ššØš°šš«šš ššØšš¢šš„ šššš¢š & šš§ššØš®š§š ššš«š¤ššš¢š§š
āļøAI-Enhanced content creation, scheduling, and engagement (Instagram, Facebook, LinkedIn)
āļøSocial media lead generation and DM outreach campaigns
āļøListing marketing, flyer design, and brand visibility for real estate professionals
šš©šš«ššš¢šØš§š¬ & ššššš§šš¢šØš§
āļøMultichannel customer support: Phone, Email, Chat, and Social DMs
āļø60+ Weekly interactions handled with 100% compliance and retention-focused service
āļøOrder management, workflow improvements, and admin systems that reduce errors by 25%
šš®š„šš¢šš”šš§š§šš„ ššØšØš„š¬ š šš¬š
āļøCRM & Sales: HubSpot, CINC, Calendly, HoneyBook
āļøSupport: Zendesk, Intercom, Gorgias, Genesys, RingCentral, Avaya, Slack
āļøOperations: Shopify, ShipStation, IBM Order Management, Google Workspace, Microsoft 365, Trello, ClickUp
āļøSocial & Marketing: Instagram, Meta Business Suite, Facebook, WordPress, Loom
šš”š² šš„š¢šš§šš¬ ššØš«š¤ šš¢šš” šš
ā ššØ š¦š¢šš«šØš¦šš§šš šš¦šš§š š§ššššš ā I anticipate needs and deliver independently
ā šš«šØšššš š²šØš®š« š«šš©š®šššš¢šØš§ ā Every interaction advances your pipeline
ā šššš¬š®š«ššš„š š«šš¬š®š„šš¬ ā fewer errors, faster turnaround, higher conversion rates
ā š šš¬š š¢š§ššš š«ššš¢šØš§ ā I adapt to your tools, tone, and team culture quickly
If you need reliable support that keeps operations running smoothly and ensures your customers šššš„ š”ššš«š, šÆšš„š®šš, and š¬š®š©š©šØš«ššš at every interaction, feel free to send an invite or message.
ā”ļø Click šš§šÆš¢šš ššØ ššØš or send me a quick message, let's turn your backlog into growth.
Steps for completing your project
After purchasing the project, send requirements so Shinnelle can start the project.
Delivery time starts when Shinnelle receives requirements from you.
Shinnelle works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Review & Understanding
Iāll start by thoroughly reviewing all the project requirements and materials you provide to ensure I have a clear understanding of your goals and expectations.
Planning & Strategy
Next, Iāll outline a detailed plan or strategy tailored to the project scope, including timelines and deliverables.