You will get Reliable, Professional Virtual Assistance & Customer Support
Project details
Hi, Iām š¦šµš¶š»š»š²š¹š¹š² ššš“š“š¶š»š, a šæš²ššš¹šš-š±šæš¶šš²š» š©š¶šæššš®š¹ šššš¶ššš®š»š with š±+ šš²š®šæš in customer support, data entry, property management, tech assistance, and e-commerce. I have helped ššŗš®š¹š¹ & š²š»šš²šæš½šæš¶šš² šÆššš¶š»š²ššš²š, ššš®šæššš½š & š²š
š²š°ššš¶šš²š clear backlogs, speed responses & keep operations ššŗš¼š¼ššµ without oversight.
šŖšµš®š š š±š¼:
ššššš¼šŗš²šæ š¦šš½š½š¼šæš: 60+ weekly email/chat/phone with šš¬š¬% š³š¼š¹š¹š¼š-šš½.
šš®šš® šš»ššæš Validated datasets, <š% š²šæšæš¼šæ.
š-š°š¼šŗšŗš²šæš°š² ShipStation, Shopify, listings, inventory.
šš±šŗš¶š» Scheduling, inbox/calendar, SOPs.
š„š²šš²š®šæš°šµ Verified contacts, market/competitor.
šŖšµš šŗš²:
š„š²š±šš°š²š± š²šæšæš¼šæš šÆš š®š¬%, saving hours weekly.
Skilled in šš²š»š±š²ššø, šš»šš²šæš°š¼šŗ, ššš”š, šš š°š²š¹, šš¼š¼š“š¹š² š¦šš¶šš², š§šæš²š¹š¹š¼, šš¹š¶š°šøšØš½, š„š¶š»š“šš²š»ššæš®š¹.
š£šæš¼š®š°šš¶šš², š³š®šš-š®š±š®š½šš¶š»š“, and team-aligned.
šŖšµš®š š š±š¼:
ššššš¼šŗš²šæ š¦šš½š½š¼šæš: 60+ weekly email/chat/phone with šš¬š¬% š³š¼š¹š¹š¼š-šš½.
šš®šš® šš»ššæš Validated datasets, <š% š²šæšæš¼šæ.
š-š°š¼šŗšŗš²šæš°š² ShipStation, Shopify, listings, inventory.
šš±šŗš¶š» Scheduling, inbox/calendar, SOPs.
š„š²šš²š®šæš°šµ Verified contacts, market/competitor.
šŖšµš šŗš²:
š„š²š±šš°š²š± š²šæšæš¼šæš šÆš š®š¬%, saving hours weekly.
Skilled in šš²š»š±š²ššø, šš»šš²šæš°š¼šŗ, ššš”š, šš š°š²š¹, šš¼š¼š“š¹š² š¦šš¶šš², š§šæš²š¹š¹š¼, šš¹š¶š°šøšØš½, š„š¶š»š“šš²š»ššæš®š¹.
š£šæš¼š®š°šš¶šš², š³š®šš-š®š±š®š½šš¶š»š“, and team-aligned.
Project Type
Data Entry, Ecommerce Management, Project Management, Virtual Assistance, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$8.50
|
Standard
$40
|
Advanced
$100
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Revisions | 1 | 2 | 3 |
Frequently asked questions
10 reviews
(7)
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(2)
(0)
(0)
This project doesn't have any reviews.
KZ
Karan Z.
Jul 10, 2026
Part-Time Sales Person for Banquet Hall Packages
Shinnelle interviewed well and had a positive start. However, over time we experienced ongoing concerns regarding reliability and consistency.
There were frequent, last-minute absences or interruptions during scheduled work hours, often attributed to power outages, internet issues, or personal matters, with little or no advance notice. We would have expected to be notified of this so we would have made appropriate changes for our business.
Ultimately, we decided to end her employment because we did not have sufficient confidence in her reliability and accountability for the role.
There were frequent, last-minute absences or interruptions during scheduled work hours, often attributed to power outages, internet issues, or personal matters, with little or no advance notice. We would have expected to be notified of this so we would have made appropriate changes for our business.
Ultimately, we decided to end her employment because we did not have sufficient confidence in her reliability and accountability for the role.
VP
Vicky P.
Jan 6, 2026
Customer Support Agent: 3-month contract (potential to extend)
Shinnelle met the expectations of her role and approached her work with a thoughtful, professional mindset. She was responsive, easy to work with, and open to guidance when needed. Overall, she was a reliable contributor who brought a steady and positive approach to her work throughout the engagement.
RC
Reginald C.
Jun 4, 2025
Customer Care Agent
JH
Jason H.
Nov 15, 2024
Catering Business Manager
RP
Ralph P.
May 21, 2024
Adminsitrative Tasks
Great to work with
About Shinnelle
Operations & Social Media Specialist | Meta Business Suite | HoneyBook
81%
Job Success
Bog Walk, JamaicaĀ - 7:02 pm local time
Your business is growing, but your backend isn't keeping up. Inquiries slip through, posts go out late, and growth gets pushed to tomorrow. That's where I come in.
I specialize in operations systems that stop the bleeding, so you can focus on revenue, not damage control.
šš”šš šš”šš§š šš¬ šš”šš§ šš ššØš«š¤ ššØš ššš”šš«:
š Your client experience becomes seamless
ā Proposals go out on time.
ā Contracts get signed without chasing.
ā Payments are tracked automatically.
Whether you're running an event business, catering operation, or service brand, I manage your full client lifecycle inside HoneyBook, Go High Level, or your preferred CRM. Your clients will feel looked after, and you stop drowning in paperwork.
āļø ššØš®š« šØš©šš«ššš¢šØš§š¬ š¬ššØš© šš„šššš¢š§š šš¢š¦š šš§š š¦šØš§šš²
A messy backend is an expensive one to maintain. I audit, organize, and systematize the workflows that are currently costing you hours every week.
The result? A repeatable, scalable process that doesn't depend on you being in the middle of everything.
šš”šš šš”š¢š¬ š„šØšØš¤š¬ š„š¢š¤š:
ā Leads get followed up automatically; no more "I forgot to reply."
ā Projects tracked in one place (ClickUp/Asana/Notion), no more Slack archaeology.
ā Systems documented so clearly you could hand them to anyone tomorrow.
š± ššØš®š« š¬šØšš¢šš„ š¦ššš¢š šššš®šš„š„š² š°šØš«š¤š¬ ššØš« š²šØš®
Inconsistent posting costs you visibility and trust. Using Meta Business Suite, I manage your Facebook and Instagram with:
ā Consistent posting schedules (no more "oops, forgot to post")
ā Strategic engagement that builds relationships, not just likes.
ā Professional DM responses that move conversations toward bookings.
Every DM gets a response within 24 hours (usually much faster), never a generic reply that kills the lead.
š ššØš®š« šš®š¬ššØš¦šš«š¬ š šš šš§š¬š°šš«š¬. š šš¬š.
High volume doesn't mean low quality. With 1,700+ hours in Zendesk across ticket, chat, and phone support, I've handled up to 85 interactions daily while maintaining high resolution rates and customer satisfaction.
Whether it's HOA homeowner escalations or e-commerce order issues, your customers experience consistency, even when you're offline.
Tools already in your stack? I'm likely already fluent.
ā ššš & ššš„šš¬: HoneyBook Ā· HubSpot Ā· Zoho CRM Ā· CINC Ā· Salesforce Ā· Pipedrive
ā šš®š¬ššØš¦šš« šš®š©š©šØš«š: Zendesk Ā· Intercom Ā· Gorgias Ā· Freshdesk Ā· Front
ā š-ššØš¦š¦šš«šš & š š®š„šš¢š„š„š¦šš§š: Shopify Ā· ShipStation Ā· WooCommerce Ā· Amazon Seller Central
ā ššÆšš§šš¬: EventActive Ā· Eventbrite Ā· Cvent
ā šš«šØš£ššš ššš§šš šš¦šš§š: ClickUp Ā· Trello Ā· Asana Ā· Notion
ā šš®ššØš¦ššš¢šØš§ & šš²š¬ššš¦š¬: Zapier Ā· Make Ā· Airtable Ā· GoHighLevel
ā ššš«š¤ššš¢š§š & ššš: Meta Business Suite Ā· LinkedIn Ā· WordPress Ā· Klaviyo Ā· Mailchimp Ā· WordPress
ā šš«šØšš®ššš¢šÆš¢šš² & ššØš„š„šššØš«ššš¢šØš§: Google Workspace Ā· Microsoft 365 Ā· Slack
ā ššØš¦š¦š®š§š¢šššš¢šØš§š¬: RingCentral Ā· Calendly Ā· Zoom Ā· Loom
šš”šš š²šØš® ššš§ šš±š©ššš š°š”šš§ š°šØš«š¤š¢š§š š°š¢šš” š¦š:
ā Fast integration ā No long ramp-up. I learn your business quickly and get to work without needing constant check-ins.
ā Systems thinking ā I don't just complete tasks. I find the bottleneck and build a process so it doesn't happen again.
ā Long-term reliability ā My track record includes a 1,799-hour contract as lead support agent and 4,000+ hours on Upwork. I show up consistently.
If your backend is chaotic, your growth is limited.
ššššš² ššØ š š¢š± ššØš®š« šššš¤šš§š?
Here's how we start:
Send me a message with your #1 operational headache right now.
I'll reply within 24 hours with a specific 3-step plan to solve it for free, no strings attached.
If it resonates, we'll talk next steps. If not, you still walk away with a solution.
ā”ļø Click "Send Message" or "Invite to Job" below and tell me what's needed.
Steps for completing your project
After purchasing the project, send requirements so Shinnelle can start the project.
Delivery time starts when Shinnelle receives requirements from you.
Shinnelle works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Review & Understanding
Iāll start by thoroughly reviewing all the project requirements and materials you provide to ensure I have a clear understanding of your goals and expectations.
Planning & Strategy
Next, Iāll outline a detailed plan or strategy tailored to the project scope, including timelines and deliverables.