You will get Reliable Email & Chat Customer Support + Automation Setup (Zoho, Zendesk)
Project details
Keep your customers happy and your support stress-free! To save you time, I set up intelligent automations in Zendesk or Zoho Desk and offer dependable email and live chat support. Select a customizable package, such as one week, two weeks, or a whole month, and I'll take care of the rest.
What I can do for you is as follows:
1) Customer service:
Respond to questions in the live chat window
Respond to support inquiries
Answer frequently asked questions
Follow up with clients or customers
2)Fundamental Tools & Automation:
Create basic workflows using Calendly or Zapier.
Automate email sequences
Make surveys and forms.
OTHERS
Respond to emails, tickets, and chat messages in a kind and understandable manner by utilizing your tone and templates
.
Oversee live chat shifts during business hours.
Configure intelligent automations in Zendesk or Zoho Desk (ticket routing, auto-replies, canned responses, triggers).
Receive regular reports so you are always aware of what has been completed.
What I can do for you is as follows:
1) Customer service:
Respond to questions in the live chat window
Respond to support inquiries
Answer frequently asked questions
Follow up with clients or customers
2)Fundamental Tools & Automation:
Create basic workflows using Calendly or Zapier.
Automate email sequences
Make surveys and forms.
OTHERS
Respond to emails, tickets, and chat messages in a kind and understandable manner by utilizing your tone and templates
.
Oversee live chat shifts during business hours.
Configure intelligent automations in Zendesk or Zoho Desk (ticket routing, auto-replies, canned responses, triggers).
Receive regular reports so you are always aware of what has been completed.
Purpose
PersonalIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Nonprofit, Photography, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$400
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Outbound Calls | 100 | 200 | 400 |
Number of Email Sends | 150 | 300 | 750 |
Scriptwriting | - | ||
Summary Report | - | ||
Lead List | - |
Frequently asked questions
About Chibuzor Emnet Faith
Technical Support & Customer Support Specialist | IT Helpdesk |
Port Harcourt, Nigeria - 5:00 am local time
I am a Technical Support & Customer Support Specialist with strong experience providing IT Helpdesk services, customer service, remote troubleshooting, and digital operations support. I help businesses deliver a seamless user experience by resolving technical issues quickly, supporting customers with empathy, and ensuring systems run smoothly.
My background in both IT support and customer communication makes me uniquely equipped to bridge technical issues with user-friendly explanations. I support SaaS companies, startups, and service-based businesses by managing tickets, guiding users, fixing system problems, and improving overall customer satisfaction.
I bring expertise in handling system issues, onboarding users, guiding customers through product features, and providing Level 1 technical support, all with clear communication, patience, and professionalism.
💼 What I Do (IT Helpdesk + Customer Support)
🖥 IT & Technical Support
Troubleshooting software, hardware & system issues
Microsoft 365 & Google Workspace support
Account setup, password resets & user management
Email configuration, security checks & device support
Network connectivity assistance
Remote desktop support (AnyDesk, TeamViewer)
System updates, diagnostics & maintenance
SaaS product support & user training
🎧 Customer Support
Handling inbound/outbound calls, emails & live chat
Managing tickets in Zendesk, Freshdesk, Zoho Desk, Jira, and HubSpot
Customer onboarding & product walkthrough
Explaining technical processes in simple terms
Collecting feedback & improving user experience
Building customer documentation & help guides
Issue escalation, follow-ups & resolution tracking
🧩 Tools, Systems & Platforms
Helpdesk & Ticketing: Zendesk, Freshdesk, Jira Service Desk, Zoho Desk, HubSpot Service
Admin & Cloud: Microsoft 365 Admin, Google Admin Console, OneDrive, SharePoint
Communication: Slack, Zoom, Microsoft Teams, VoIP.
Remote Support: AnyDesk, TeamViewer, Remote Desktop
Productivity: Airtable, Trello, Notion, Confluence
✨ Why Clients Choose Me
Strong dual expertise: technical troubleshooting + customer service
Friendly, patient, and great at explaining complex issues simply
Fast response time, reliable, and well-organized
Excellent documentation and ticket-handling skills
Focused on improving customer satisfaction and reducing downtime
Comfortable managing high-volume support environments
I combine soft skills (empathy, active listening, clear communication) with technical know-how to deliver smooth, human-centered support operations that keep customers happy and loyal.
💬 Let’s work together to transform your support system into a retention engine.
Send me a "𝒅𝒊𝒓𝒆𝒄𝒕 𝒎𝒆𝒔𝒔𝒂𝒈𝒆" or hit the "𝑰𝒏𝒗𝒊𝒕𝒆" button!
Technical Support Specialist, IT Helpdesk, Customer Support Specialist, Remote IT Support, User Support, SaaS Technical Support, Troubleshooting, Ticketing Systems, System Support, Live Chat Support, Technical Customer Service, Email Support, IT Service Desk.
Administrative Support | Virtual Assistance | Personal Assistance | Personal Administration | Executive Support | Email Management | Calendar Management | Remote Assistant | Office Management | Appointment Scheduling | Data Entry | Document Preparation | File Maintenance | File Management | Travel Planning & Coordination | CRM Management | Project Management | Customer Service | Online Research | Virtual Office Management | Meeting & Event Planning | Reporting & Analytics | Workflow Optimization | Microsoft Office Suite | Google Workspace | Slack & Zoom Management | File Sharing & Collaboration | Task & Project Tracking | Invoice & Billing Support | Team Coordination | Record Keeping | Process Documentation | File Conversion & Formatting | Presentation Creation | Content Upload & Management | Communication Management | Task Automation | Online Forms & Surveys | Lead Generation | Report Preparation | PDF Conversion | Customer Support | General Office Skills | Online Chat Support | Google Workspace | Social Media Management | Google Doc | Google Sheet | High-level | Company Research | Canva | QuickBooks Online | Business Management | Microsoft Excel | Clinical Research | Business Management | Receptionist Skills | Hosting Zoom Calls | Clerical Skills | Team Management | Client Relation | Event Planning | Organize & Tag Files | Google Workspace Administration | Business Report | Spreadsheet Software | Accountability | Problem Solving | Tasks Creation | Typing | English | ChatGPT | Content Editing | LinkedIn Inbox Management | HubSpot | Zendesk | Freshdesk | Gmail Support | Gorgias | Order Tracking Systems | Real Estate | Property Management | Creative Support | Tec-savvy Virtual Assistant | Critical Thinking Skill | Project Coordination | Asana | Trello | ClickUp | Monday.com |
Steps for completing your project
After purchasing the project, send requirements so Chibuzor Emnet Faith can start the project.
Delivery time starts when Chibuzor Emnet Faith receives requirements from you.
Chibuzor Emnet Faith works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 — Share Details & Access
✔️ An overview of your support tasks & approximate daily volume ✔️ Access to your helpdesk tools (Zoho Desk, Zendesk, email, chat) ✔️ Any templates, FAQs, or response guidelines you use ✔️ Instructions for handling urgent or sensitive messages
Step 2 — Kickoff & Quick Setup
✔️ Review your workflows and priorities ✔️ Set up any needed canned replies or autoresponders ✔️ Confirm daily schedules and support hours ✔️ Test logins and connections to Zoho/Zendesk