You will get Reliable Email & Chat Support for Your Business | Professional Support
Project details
Delivering excellent customer support is crucial to maintaining trust and satisfaction.
As a Customer Support Specialist with a professional certification in Customer Relationship Management (CRM) and hands-on experience using tools like Zendesk and Freshdesk, I help businesses provide smooth, responsive, and friendly customer service through email and live chat.
Whether you need someone to handle daily inquiries, resolve issues, or ensure timely follow-ups — I’m here to represent your brand with professionalism, empathy, and consistency.
What You’ll Get
✅ Prompt and polite responses to all customer messages
✅ Ticket management and status tracking in Zendesk/Freshdesk
✅ CRM updates and record maintenance
✅ Escalation of complex issues to the right department
✅ Organized customer interaction logs
✅ Daily or weekly summary reports (on request)
Why Choose Me
✅ Trained and certified in Customer Relationship Management (CRM)
✅ Proficient in Zendesk, Freshdesk, and major email/chat tools
✅ Professional communication and attention to detail
✅ Dedicated to accuracy, empathy, and brand consistency
As a Customer Support Specialist with a professional certification in Customer Relationship Management (CRM) and hands-on experience using tools like Zendesk and Freshdesk, I help businesses provide smooth, responsive, and friendly customer service through email and live chat.
Whether you need someone to handle daily inquiries, resolve issues, or ensure timely follow-ups — I’m here to represent your brand with professionalism, empathy, and consistency.
What You’ll Get
✅ Prompt and polite responses to all customer messages
✅ Ticket management and status tracking in Zendesk/Freshdesk
✅ CRM updates and record maintenance
✅ Escalation of complex issues to the right department
✅ Organized customer interaction logs
✅ Daily or weekly summary reports (on request)
Why Choose Me
✅ Trained and certified in Customer Relationship Management (CRM)
✅ Proficient in Zendesk, Freshdesk, and major email/chat tools
✅ Professional communication and attention to detail
✅ Dedicated to accuracy, empathy, and brand consistency
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$250
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 7 days |
Number of Hours of Work | 20 | 20 | 20 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About Aishah
Customer Support Specialist | Email & Chat Support | Zendesk,Freshdesk
Mowe, Nigeria - 2:00 am local time
With a professional certification in Customer Relationship Management (CRM) and hands-on proficiency in Zendesk and Freshdesk, I specialize in providing prompt, polite, and personalized support through email and chat channels.
My goal is simple — to help your customers feel heard, supported, and valued, while keeping your operations organized and efficient. Whether it’s handling inquiries, troubleshooting issues, managing tickets, or improving response systems, I make sure every interaction adds value to your brand.
Clients appreciate my attention to detail, calm communication style, and commitment to keeping customers happy — even in challenging situations.
If you’re looking for a reliable support professional who combines empathy with efficiency, let’s connect! I’d love to help your team deliver outstanding customer experiences.
Steps for completing your project
After purchasing the project, send requirements so Aishah can start the project.
Delivery time starts when Aishah receives requirements from you.
Aishah works on your project following the steps below.
Revisions may occur after the delivery date.
Receive Inquiry
Check inboxes and chat platforms promptly.
Acknowledge Promptly
Respond with courtesy, empathy and professionalism.