You will get reliable logistics support that keeps your shipments moving smoothly
Rising Talent
Project details
Need a reliable Logistics Coordinator or Virtual Assistant to support your operations?
With 9+ years of experience in logistics, supply chain operations, and customer support, I help businesses improve operational efficiency through accurate documentation, proactive communication, and dependable administrative support.
I have coordinated with international suppliers, warehouses, freight forwarders, and internal teams to manage shipments, review documentation, resolve operational issues, and maintain smooth workflows. I have supported the onboarding of 100+ suppliers, managed 250+ emails per week, and worked extensively with WMS, Microsoft Outlook, and Excel.
Services include:
• Shipping document review (Commercial Invoice, Packing List, Bill of Lading, AWB)
• Shipment tracking
• Supplier & warehouse communication
• Logistics administrative support
• Email management
• Invoice coordination
• Documentation verification
I am detail-oriented, responsive, and committed to delivering accurate work, clear communication, and reliable support for both one-time projects and ongoing logistics operations.
Let's work together to keep your supply chain moving smoothly.
With 9+ years of experience in logistics, supply chain operations, and customer support, I help businesses improve operational efficiency through accurate documentation, proactive communication, and dependable administrative support.
I have coordinated with international suppliers, warehouses, freight forwarders, and internal teams to manage shipments, review documentation, resolve operational issues, and maintain smooth workflows. I have supported the onboarding of 100+ suppliers, managed 250+ emails per week, and worked extensively with WMS, Microsoft Outlook, and Excel.
Services include:
• Shipping document review (Commercial Invoice, Packing List, Bill of Lading, AWB)
• Shipment tracking
• Supplier & warehouse communication
• Logistics administrative support
• Email management
• Invoice coordination
• Documentation verification
I am detail-oriented, responsive, and committed to delivering accurate work, clear communication, and reliable support for both one-time projects and ongoing logistics operations.
Let's work together to keep your supply chain moving smoothly.
Purpose
BusinessIndustry
Business Services & Consulting, Logistics & Supply Chain Management, Manufacturing & Storage, Retail & WholesaleLanguage
EnglishWhat's included
| Service Tiers |
Starter
$29
|
Standard
$59
|
Advanced
$99
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 2 | 6 | 12 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$15 - $25
Additional Revision
+$10
Additional Hour of Work
+$15
Project Management Support
(+ 1 Day)
+$25
Logistics Process Review
(+ 1 Day)
+$30
Supplier Communication Support
(+ 1 Day)
+$25
Invoice & Documentation Review
(+ 1 Day)
+$20Frequently asked questions
About Nancy
Operations & Logistics Support | Customer Service
Hanoi, Vietnam - 5:38 pm local time
I’m an Operations and Logistics Support Specialist with 9+ years of experience in international shipping, supplier coordination, import/export operations, documentation, purchasing support, and cross-functional communication.
Most recently, I spent 4.5+ years at Schenker Vietnam supporting approximately 100 international suppliers across 10+ countries and managing 200–250 operational emails per week in English. I handled supplier onboarding, pilot shipment coordination, shipping and warehouse requirements, documentation issues, follow-ups, and coordination across suppliers, warehouses, freight forwarders, customers, and internal teams.
My work is not just about answering emails or updating spreadsheets. It is about keeping open items visible, identifying what needs to happen next, following up with the right person, and making sure important work does not get lost.
Here’s how I can support your business:
→ Supplier & vendor coordination: Supplier onboarding, requirements communication, open-item follow-up, document collection, and stakeholder alignment.
→ Shipping & logistics support: International shipment tracking, freight-forwarder and warehouse coordination, delivery follow-up, and operational-exception investigation.
→ Import/export documentation: Reviewing Commercial Invoices, Packing Lists, B/Ls, AWBs, Certificates of Origin, and supporting customs and import/export processes.
→ Purchasing & freight support: Freight booking, quotation and rate comparison, supplier research, purchasing follow-up, and shipping-information organization.
→ Operations administration: Inbox triage, task trackers, spreadsheet updates, reporting support, document organization, checklists, and reliable follow-through.
Before Schenker, I worked in logistics and import/export roles at a Japanese medical device manufacturer and a steel importer. My experience includes international freight booking, forwarder quotation comparisons, import licences, cargo insurance, customs documentation, warehouse coordination, inventory reconciliation, vendor payments, and regulatory procedures for imported goods.
I’m comfortable working between suppliers, freight forwarders, warehouses, customs brokers, customers, and internal teams. When something is pending, I create clarity around the owner, next action, deadline, and follow-up point until there is a clear outcome or handover.
Tools & workflows: Microsoft Outlook, Excel, Microsoft Office, Google Workspace, WMS, Zendesk, internal workflow/ticketing systems, supplier databases, online research, and structured trackers. Familiar with Shopify order and fulfillment fundamentals; comfortable learning new systems quickly.
Availability: Full-time or long-term part-time remote support | GMT+7 with flexibility for international working hours.
Best fit: Operations Support | Logistics Support | Supplier & Vendor Coordination | Purchasing Support | Import/Export Support | Freight & Shipping Coordination | Administrative Operations | Customer Support for logistics-related businesses.
Steps for completing your project
After purchasing the project, send requirements so Nancy can start the project.
Delivery time starts when Nancy receives requirements from you.
Nancy works on your project following the steps below.
Revisions may occur after the delivery date.
Review Project Requirements
I review your project scope, shipping documents, and requirements to fully understand your workflow and expectations before starting.
Verify Documentation
I carefully check shipping documents for accuracy, identify missing information, and ensure compliance with logistics requirements.