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You will get Reliable Virtual Assistant for Admin, Email, and Scheduling Tasks

Shantia S.Status: Offline
Shantia S.
Preview imagePreview image

Let a pro handle the details

Buy Customer Support services from Shantia, priced and ready to go.
Shantia S.Status: Offline
Shantia S.
Preview imagePreview image

Let a pro handle the details

Buy Customer Support services from Shantia, priced and ready to go.

Project details

I offer professional virtual assistant services to help busy entrepreneurs, small business owners, and teams stay organized and productive. Whether you need inbox management, calendar coordination, basic data entry, or customer follow-ups, I’ll handle the details so you can focus on growing your business.
Language
English

What's included $10

These options are included with the project scope.

$10
  • Delivery Time 5 days
  • Number of Hours of Work 30
    • Summary Report
    • Social Media Replies
    • Email Support
    • Live Chat Support

Frequently asked questions

Shantia S.Status: Offline

About Shantia

Shantia S.Status: Offline
Remote Customer Service & HR Specialist
Black River, Jamaica - 9:03 am local time
I’m a self-motivated customer service and HR professional with 4+ years supporting global teams in high-volume, virtual environments. I excel at resolving complex escalations, coaching remote agents, and driving process improvements across time zones. I leverage cloud-based CRM platforms (Zendesk, Salesforce Service Cloud, ServiceNow) and HRIS tools (Workday, Thinkific) to deliver exceptional support and streamline operations.

What I Offer
Tier-2 escalation management and policy concession handling
Virtual training design, onboarding, and live coaching
Data-driven process audits using Excel PivotTables and Google Sheets
HRIS setup, learning-platform deployment, and employee support

Why Hire Me:
Proven track record reducing repeat escalations and boosting satisfaction
Fluent in English (EF SET C2 Proficient) and adept at remote collaboration
Fully equipped home office (dual monitors, noise-cancelling headset, 24/7 coverage)
Flexible scheduling to match your global customer-service needs

Steps for completing your project

After purchasing the project, send requirements so Shantia can start the project.

Delivery time starts when Shantia receives requirements from you.

Shantia works on your project following the steps below.

Revisions may occur after the delivery date.

Initial Setup & Communication

I’ll review your task list, clarify expectations, and confirm tool access (email, calendar, etc.).

Workspace Configuration

I’ll log into your platforms, set up folders, organize inboxes, and test basic workflows.

Review the work, release payment, and leave feedback to Shantia.