You will get Remote IT Support & Technical Troubleshooting
Rising Talent
Rising Talent
Project details
You will get reliable remote IT support that keeps your systems running smoothly and minimizes downtime. With years of hands-on experience supporting users, fleets, and businesses, I focus on diagnosing issues quickly and explaining solutions clearly. I care deeply about providing stress-free support, whether it’s software errors, system setup, account issues, or performance problems. Every fix is handled securely, professionally, and with close attention to detail. My goal is not just to resolve the issue, but to help you understand what happened and prevent it in the future. The work I deliver is efficient, transparent, and tailored to your specific needs.
What's included
| Service Tiers |
Starter
$45
|
Standard
$120
|
Advanced
$240
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 1 | 3 | 6 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | - | - | - |
Formatting & Clean Up | - | - | - |
Project Management Support | - | - | - |
Travel Planning | - | - | - |
About Lizbeth
IT Support & Systems Specialist | Founder of D&A Tech Support Co
Winston-Salem, United States - 2:11 pm local time
My services are intentionally divided into clear project types, allowing clients to get exactly the support they need — whether that’s technical assistance, administrative support, or full system setup and optimization.
🔹 IT Support & Technical Services
I provide hands-on IT support across Windows and macOS environments, including:
• IT troubleshooting and technical issue resolution
• New system setup and configuration
• Microsoft application installation and configuration
• Programming and development environment setup (including Python)
• System optimization, cleanup, and performance improvements
• User access and account management
• Ongoing remote IT support and guidance
🔹 Virtual Assistant & Administrative Support
For clients who need dependable operational support, I also offer:
• Email and inbox management
• Calendar scheduling and appointment coordination
• Document creation, formatting, and organization
• Data entry and spreadsheet management
• File organization and cloud storage support
• Research and general administrative assistance
This combination allows me to support both the technical and administrative sides of a business, reducing the need to hire multiple freelancers.
🔹 How I Work
I’m organized, detail-oriented, and proactive. I communicate clearly, meet deadlines consistently, and take ownership of my work. I don’t just complete tasks — I focus on improving workflows, reducing friction, and creating systems that are easier to maintain over time.
My service philosophy is simple: Fix the system. Teach the user. Prevent the problem. Whether I’m handling IT tasks or administrative support, my goal is to deliver solutions that last and make your work easier.
In addition to freelance work, I bring experience from a professional IT support role where I troubleshoot complex issues, support end users, and work across multiple systems and environments. That experience allows me to deliver structured, dependable support while maintaining the flexibility clients expect from a freelancer.
💬 Not sure which project or package fits your needs? Message me and I’ll help you choose the right option.
Steps for completing your project
After purchasing the project, send requirements so Lizbeth can start the project.
Delivery time starts when Lizbeth receives requirements from you.
Lizbeth works on your project following the steps below.
Revisions may occur after the delivery date.
Issue Review & Setup
Review the problem details, confirm system information, and prepare the support approach. Schedule the remote session and verify access details before starting work.
Troubleshooting & Resolution
Diagnose the issue, apply fixes, install or configure software if needed, and test to ensure everything works properly during the session.